VOC Platform Analyst

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. 



Job Description

The Platform Analyst is responsible for managing and optimizing VOC platforms, ensuring efficiency, security, and alignment with stakeholder needs. This role also supports the infrastructure for dashboard reporting.

Key Responsibilities:

• Monitor and maintain VOC platforms for optimal performance.
• Collaborate with IT and development teams to resolve issues, implement updates, and enhance platform functionality.
• Implement security protocols to protect platforms and player data.
• Collect, analyze, and document platform performance data.
• Code surveys and maintain platform configurations.
• Assist in evaluating platform solutions to meet gaming needs and compliance standards.
• Identify and address bottlenecks and inefficiencies.
• Collaborate with IT & CS teams for platform improvements.

Qualifications

Essential Skills:

• Agile Methodologies
• Domain Knowledge
• UX/UI Principles
• Strong Communication & Stakeholder Management
• Cross-Functional Collaboration
• Customer-Centric and Problem-Solving Approach
• Data-Driven Decision Making and Analysis
• Compliance Awareness

Competencies:

• Stakeholder Engagement: Builds effective relationships.
• Collaboration: Communicates positively and effectively.
• Analytical Thinking: Provides commercial insights with a critical approach.
• Agility: Adapts quickly and manages risks.
• Integrity: Takes ownership and acts ethically.

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Ivy, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.