Senior Director, Client Services (Experiential)

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit .

Job Description

The Senior Director, Client Services is an integral and senior position on Wasserman’s Experiential Team with responsibility for overseeing the successful delivery of agency projects, from brief to execution. The Senior Director, Client Services will ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients. Additionally, the Senior Director, Client Services will be responsible for the strategic leadership of accounts, as well as owning and nurturing key client relationships.

General:

• Manage a large team of 5 – 15 reports, developing and overseeing career paths, while mentoring the mid-level to coach junior team members
• Develop and present strategic and innovative work that demonstrates critical thinking and creative solutions, independent of senior management oversight
• Manage a large account team or several small accounts, maintaining a constant understanding of what's happening across projects and teams and ensure quality and consistency in delivery
• Responsible for resourcing entire teams, understanding variances in skillsets and maximizing resources while reducing burnout of project team
• Leader in most account/project conversations, consistently guiding the direction, determining applicable next steps and navigating challenges/pitfalls in real time
• Continuously works to streamline processes and procedures to make the team work smarter and more efficient
• Seen as subject matter expert for all programs, templates and working documents, related to the successful management and delivery of accounts/projects
• Capable of reviewing work and identifying gaps or omissions, providing timely and actionable feedback and ensures work is delivered on time and without issue
• Lead collaboration with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
• Develop, manage and reconcile project budgets of $4M+, while training the wider team on all budget processes
• Independently drafts agency fees, ensuring expected financial targets are met
• Understands the landscape for each client’s business/sector, participating in conversations about any aspect of their business
• Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
• Play a leadership role during internal and external conversations, managing complex challenges and capable of crafting multiple scenarios/outcomes
• Able to deliver difficult news and manage client conflict with little-to-no oversight, while providing guidance to the team on how to best navigate client comms, giving context when possible
• Exemplifies strong leadership, earning a reputation as a trusted advisor not only within the team but also across the organization
• Focuses on business development and new revenue opportunities with existing and potential clients

Requirements:

• Minimum of a Bachelor's Degree
• 8+ years relevant event agency experience (preferably in the experiential, sports or entertainment field)
• Demonstrate an in-depth understanding of the experiential landscape and proven ability to manage large accounts and deliver complex projects from concept through to execution
• Thrive in a fast-paced environment and always possess a ‘can-do’ attitude
• Exceptional written and oral communication skills
• Strong attention to detail and highly organized
• Showcase a level of flexibility that makes colleagues and clients feel confident and comfortable working with you
• Capable of foreseeing and navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
• Polished, even keeled and capable of presenting at any time, even when thrown into a last-minute meeting with no prep time
• Able to structure a strong and convincing argument independently according to the needs and values of their audience
• Never accepts status quo, always seeks ways to improve systems, teamwork and collaboration
• Open to learning from others and remains focused on the goal
• Able to independently represent Wasserman among mid-senior level clients
• Must be comfortable working as an integral part of a team environment
• Focused and strong-minded with an ambition to help grow the company

Base salary range: $110-135K, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role 

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.

We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.

If this sounds like a place you’d like to work, let’s talk!

Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.