Retail Team Leader

A fantastic opportunity for an enthusiastic, customer-focussed Retail Team Leader (RTL) to join the Retail Team at MCC has arisen. This role will efficiently deliver the running of match and non-match day Shops - dealing with customer returns, exchanges, and queries in a proactive manner. The RTL will assist with the efficient and profitable online and customer-facing shopfloor operations of the MCC, and Lord's Shops on match and non-match days, to maximise sales and exceed budget, while aiding with the efficient operation of stock procedures.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

• Excellent customer service skills with a guest-focussed attitude.
• Punctual and willing to be flexible.
• Confident, outgoing, and enthusiastic.
• Trustworthy, hardworking, proactive and reliable with ability to work independently and as part of a team.
• Excellent communication and English language skills.
• Supervising and assigning tasks to Retail Casuals.
• Ability to work to deadlines.
• Collaborate enthusiastically with all team members and offer to support them when needed.
• Experience of working in a customer-facing role, at an event, sport, or similar environment.
• Working within the stock room environments by assisting with the intake of deliveries and ensuring sufficient flow of product to Shop floors.
• Reporting discrepancies and problems to a Manager.

VALUES AND BEHAVIOURS

EXCELLENCE

• Striving for excellence in every aspect of the MCC's operations.
• Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors.
• From the world-class cricket schedule to the maintenance of Lord's Cricket Ground, we aim to drive forward the game of cricket.

TEAMWORK

• Creating a cohesive and supportive environment to create shared goals and responsibilities.
• Success in our team performance benefit all who come to Lord's.
• By valuing teamwork at MCC we create a positive and inclusive environment.

INTEGRITY

• Striving for honesty, fairness and ethical conduct in all aspects of cricket.
• Integrity, both on and off the field of play, is at the heart of MCC.
• Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch.

Skills and ability testing may form part of the selection process.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.