Retail Supervisor

To assist with the efficient and profitable online and customer facing shopfloor operations of the MCC, and Lord's Shops located within Lord's Cricket Ground on match and non-match days whilst assisting with the efficient operation of all stock functions and delivering best in class customer service.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

• Excellent customer service skills with a guest-focussed attitude.
• Punctual and willing to be flexible.
• Confident, outgoing and enthusiastic.
• Trustworthy, hardworking, proactive and reliable.
• Excellent communication and English language skills.
• Able to work independently and, without supervision.
• Ability to work under pressure, while maintaining a high level of accuracy and attention to detail.
• Highly organised with the ability to manage multiple tasks and deadlines.
• Experience of working in a customer facing role, at an event, sport, or similar environment.
• Working within the Stockroom environments to ensure sufficient flow of product to Shop floors.
• Assisting with intake of deliveries.
• Reporting discrepancies and problems to ROAMs.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Full details can be found within the Job Profile via this LINK

VALUES AND BEHAVIOURS

EXCELLENCE

• Striving for excellence in every aspect of the MCC's operations.
• Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors.
• From the world-class cricket schedule to the maintenance of Lord's Cricket Ground, we aim to drive forward the game of cricket.

TEAMWORK

• Creating a cohesive and supportive environment to create shared goals and responsibilities.
• Success in our team performance benefit all who come to Lord's.
• By valuing teamwork at MCC we create a positive and inclusive environment.

INTEGRITY

• Striving for honesty, fairness and ethical conduct in all aspects of cricket.
• Integrity, both on and off the field of play, is at the heart of MCC.
• Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch.

Skills and ability testing may form part of the selection process. If you have any particular requirements in respect of the interview/section process, please mention this in a covering email/letter.

Please submit your CV and a covering email/letter, stating salary expectations, to jobsatlords@mcc.org.uk

Closing date: 26th September 17:00