Program Manager - India Tech Hub Operations & Global Delivery Enablement

Location: Canada

State/Province/City: British Columbia

City: Vancouver

Business Unit: Store Support Centre (SSC)

Time Type: Full-time



Description & Requirements

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this role

The Program Manager, Global Delivery Enablement is responsible for overseeing and driving the successful implementation of large-scale, complex, multi-year global initiatives in technology. This role defines, documents, and prioritizes program requirements across all impacted departments including but not limited to Technology, Facilities, Security, HR, Finance, Operation, Support and Risk Management. Working closely with strategic enablers and key stakeholders to define and build consensus on the vision, strategy, priorities, and roadmap. Works collaboratively with Technology Leadership, delivery teams and platform owners to translate the roadmap into portfolios and programs to deliver agreed on outcomes in an iterative fashion. Works closely with key impacted stakeholders to ensure programs are meeting their expectations and satisfying agreed to business goals. Measures and improves overall customer satisfaction against all products and capabilities rolled out. Defines, measures and manages key performance indicators, and industry benchmarks to track success of rollout and adoption. Provides guidance and thought leadership to various teams. Communicates performance and overall progress against set goals and roadmap to Senior Leaders and all related parties.

Key Responsibilities:

• Collaborate with Senior Leadership to define the strategic goals and objectives of the ITH Ops & Global Delivery Enablement program
• Develop and manage a comprehensive program plan that aligns with the overall program strategy
• Establish and maintain effective governance structures to ensure proper oversight of the program
• Lead and direct cross-functional project teams to ensure the achievement of strategic objectives
• Define roles, responsibilities, and decision-making processes for key stakeholders
• Identify and engage key stakeholders at various levels within the organization
• Communicate effectively with stakeholders to manage expectations and address concerns
• Allocate and manage resources (both people and financial) efficiently to support the program goals
• Ensure that teams have the necessary tools and technology to execute their responsibilities
• Identify potential risks and develop mitigation strategies
• Establish and manage a risk management framework to monitor, assess, and address risks throughout the program
• Foster a positive and supportive environment for employees during the transformation
• Establish key performance indicators (KPIs) and metrics to measure the success of the program
• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and collaborators
• Regularly monitor and report progress to leadership and stakeholders
• Implement quality assurance processes to ensure that deliverables meet the defined standards
• Conduct regular reviews and audits to identify areas for improvement
• Manage relationships with external vendors or partners involved in the program.
• Ensure that vendors align with the program's objectives and deliver as per contractual agreements
• Foster a culture of continuous learning to support ongoing innovation and improvement
• Partner with Change Management resources to establish a clear communication plan to keep all stakeholders informed of progress and changes
• Maintain comprehensive documentation of program activities, decisions, and outcomes
• Conduct a thorough post-implementation review to evaluate the success of the program and identify areas for further improvement

Qualifications:

• Strong experience in people leadership and program management
• Bachelor's degree or equivalent certifications or experience in project management, finance, business administration, computer science, or other related field
• At least 5-10 years experience in resource management and/or project management and delivery
• Experience working in a fast moving global technology organization
• Experience managing budgets and conducting regular forecasting
• Well versed in all Microsoft Office tools with advanced skillset in Microsoft Excel and Powerpoint
• Strong written and verbal communication skills with ability to interact with all levels of the organization

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

Additional Notes
Immigration support is potentially available for this role.

Compensation and Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from  $103,500-$135,900  annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hyrbid under our SSC Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

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