People Solutions Analyst - Servicenow HRSD

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. 



Job Description

As a People Solutions Analyst - ServiceNow HRSD you will be responsible for provides continuous functional and technical support in the development, implementation, support, and coordination of the people solutions that drive our business.

Reporting to the Head of Global People Solutions you will be part of the  People Solutions Team, who strives to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim is to develop efficient and simple people processes, and systems maximising our use of technology.

This role is key to ensuring the optimum performance of our ServiceNow HRSD solutions, gathering & analysing data and making recommendations based on trends and metrics. This role requires a keen eye for detail as well as the ability and appetite to problem-solve.

What you will do

• Tests and troubleshoots functional issues as they arise; and implements changes necessary to achieve successful resolution of functional issues. Works closely with the Technology team and/or product owners to resolve any issues or challenges.
• Supports requirements definition, testing, implementation, documentation, and maintenance of assigned people solutions.
• Partners with product owners and Technology on all upgrades, enhancements, and implementations to ensure testing and documentation are completed and signed-off. And technology knowledge is always kept up to date.
• Serves as a technical point-of-contact for assigned people solutions and subject matter expert around ensuring data integrity, full business requirements and analysing data flows for process improvement opportunities.

Qualifications

• Experience working with ServiceNow HRSD Functionality.
• Ability to work in a fast-paced changing environment under pressure and to tight deadlines.
• Strong technical acumen with the ability to learn and apply new functionality quickly

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Safe home pickup and home drop (Hyderabad Office Only)
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Ivy, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.