Operations Excellence Lead Geneva - Switzerland

MISSIONS AND RESPONSIBILITIES:

Operational Transformation & Process Mastery

• Map current operational workflows and ways of working across FIA collaborators to identify key areas for optimization.
• Drive the organizational journey toward operational excellence, managing the deep behavioral and structural shifts required in a large corporate administration.
• Act as a highly proactive source of proposals for organizational development, modern communication pathways, and scalable continuous improvement.
• Infuse structured frameworks like RACI matrices and efficiency principles deep into the daily habits of the organization.
  

Agile, Digital, and AI‑enabled Coordination

• Apply agile and iterative approaches, including scrum‑inspired practices where relevant, to improve coordination, visibility, and follow‑through.
• Leverage digital tools, data, and AI‑enabled solutions to support information flow, action tracking, and executive coordination.
• Work with digital and other functions to ensure tools support decision‑making and collaboration, without owning systems or platforms.
  

Facilitation, Change Management

• Facilitate working sessions, workshops, and alignment meetings with Directors and transversal stakeholders to turn complex challenges into clear action steps.
• Provide heavy, hands-on change management support to guide staff through new governance routines and communication channels.

• Contribute to stronger collaboration and coordination across a distributed, multi‑office organization.
  

GM Office Coordination

• Own end‑to‑end coordination of management team–level meetings and key executive forums.
• Shape agendas in coordination with the Director of the GM office and content owners; ensure meetings are purposeful and decision‑focused.
• Track decisions, actions, and follow‑up across forums; ensure clear ownership and visibility.
• Draft and consolidate concise meeting summaries, decision notes, executive briefings, and follow‑up communications, ensuring clarity, accuracy, and consistency of key messages.
  
  
  

PROFILE:

• University degree in business administration, organizational development, management, or a related field (e.g. digital transformation, or organizational effectiveness).
• 7–10+ years of experience ideally combining an initial few years in top-tier strategic or management consulting followed by in-house transformation experience.
• Proven experience supporting Management Committee / Board / Executive Team‑level environments.
• Experience in process design, coordination models, workflow clarification, or operating rhythm design is a strong asset.
• Exposure to agile / Scrum‑type approaches, change management, and digital / AI‑enabled working methods is highly desirable.
• Strong technical comfort and direct execution capabilities with digital workplace automation suites (such as Power Automate) and AI-enabled productivity workflows.
• Fluency in English is required; French is strongly preferred, Spanish would be an asset.
• Desirable certifications: PMP (Project Management Professional) or equivalent; Change Management Practitioner; Lean Six Sigma (Green Belt or higher); Agile roles (e.g. Scrum Master, Agile Leader).
  
  

Deadline to Apply: July 3rd, 2026

If you are interested, please send us your application in PDF format!

The FIA is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome and encourage applications from all qualified candidates.