DSAR Analyst

Company Description

Interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it's your game. So let's win together.



Job Description

You will act as an escalation point for DSAR and privacy-related queries, in adherence with regulatory guidelines and expectations. 

Main: 

• Undertake DSAR information extraction and any necessary redactions 
• Ensure the Entain Group's approach to data subjects' rights (e.g. subject access requests; data erasure or rectification requests) and queries from data subjects are applied correctly 
• Work within the SLA's set out by the business, adhering to legal and compliance procedures   
• Maintain effective record-keeping for all customer contacts to comply with regulatory requirements  
• Act as a Subject Matter Expert (SME) to ensure that GDPR operational procedures, policies, and regulations are correctly implemented and followed across the business 
• Keep abreast of all products and tools to ensure all customer queries can be answered effectively and in line with the business strategy 
• Prioritize and implement appropriate solutions in line with department guidelines   
• Assist in developing cross-functional working relationships with the aim to improve the customer experience and promote best practice  
• Embrace and promote a culture of continuous improvement 

 

Occasional:  

 

• Production of metrics/reporting to support compliance and business objectives
• Provide training to new starters within the team 
• Assist in ensuring the teams processing activities, documented procedures, and training material are all appropriate, effective, up to date and adhered to  
• Any other relevant tasks that may be identified by the Management Team 

Qualifications

Essential: 

• Interest and/or experience with GDPR or other legal matters 
• Expert ability using Microsoft Office package  
• Business level of English 
• Excellent written communication skills 
• Ability to work under pressure, manage, and prioritize key tasks with a focus on delivering them within agreed deadlines 
• An understanding of the importance and impact of legislative requirements   
• Proven experience of detailed, exploratory, and methodical working practices   
• Experience of handling sensitive, confidential customer information 

 

Desired: 

• Experience in Customer Service   
• Demonstrable experience of managing and responding to a DSAR or similar regulatory query

 

Competencies

• Must be diligent, reliable, and self-motivated 
• Must be well-organized and able to produce accurate and detailed information to a very high standard 
• Ability to deliver results within strict internal and/or legal deadlines 
• Ability to navigate multiple backoffice systems quickly and efficiently 
• Ability to work in a team, as well as independently 

 

 



Additional Information

Benefits:

• Group Bonus plan 
• Share Save scheme 
• Personal Medical Insurance 
• Food Vouchers for 120 BGN per month 
• 25 days of annual leave 
• Multi-Sport Card (Self Contribution) 
• Free subscription to wellbeing app Unmind 
• Monthly support for transport costs and utilities
• Life Insurance 

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Sounds interesting? 

Then join us!

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.