Customer Success Manager - Creative/DCO

THE ROLE: 

This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the embedding + growth process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will also be leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for some of the largest brands in the world. We believe that successful software, product delivery and performance require a different level of account management which becomes an extension of a customer’s internal team. Therefore, our ideal candidate will have a proven track record of success both in managing enterprise customers as well as managing and inspiring their own team.

Main Responsibilities

• Build, mentor and inspire a team of high-performing Customer Success Managers
• Hire and onboard new team members who will quickly become strong individual contributors
• Own the ultimate success of our customers, including product adoption, retention, and growth opportunities
• Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our publishers' business strategies and measurements for success
• Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering

WHAT YOU’LL BRING:

• Minimum of 2+ years managing customer success or account management teams.
• Experience managing Dynamic Creative Optimisation pipelines and campaigns is essential.
• Strong leadership capability with proven experience building and managing dynamic, collaborative, and high performing teams
• Experience managing and negotiating with Fortune 1000 companies, preferred
• Technical competence and understanding of marketing technology software preferred
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written, communication and presentation skills
• Entrepreneurial spirit with a passion for the marketing technology space

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. 

One team, being brave, driving change

Let us know when you apply if you need any assistance during the recruiting process due to a disability.