Workforce Scheduling Team Lead

THE ROLE:

Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward.

As a Workforce Scheduling Team Lead within Workforce department you will oversee scheduling operations, workforce allocation, capacity planning, and operational efficiency across our teams. This role is critical in ensuring that the right resources are in place at the right time to support business priorities. In this role, you will partner closely with stakeholders to optimize scheduling, balance workloads, and contribute to strategic workforce planning.

WHAT YOU'LL DO:

• Lead and inspire – Manage the Workforce Scheduling Team and ensure smooth day-to-day operations.
• Optimize resources – Oversee allocation across projects, shifts, and business units to guarantee coverage and efficiency.
• Forecast and adapt – Monitor staffing capacity and proactively tackle variances, shortages, or surpluses.
• Collaborate cross-functionally – Partner with Operations, HR, WFM, and stakeholders to align resource planning with business needs.
• Drive insights – Deliver data-driven reports on resource utilization, scheduling performance, and forecasting to leadership.
• Innovate and improve – Identify and implement process enhancements that boost scheduling efficiency and workforce distribution.
• Ensure compliance – Uphold internal policies and external regulations in scheduling and workforce management.

IT WILL BE A BONUS IF YOU HAVE

• Leadership and training experience – Previous team lead or managerial background.

WHAT YOU'LL BRING:

• Excellent English communication – You write and speak clearly, confidently, and professionally.
• Proven expertise – Experience in workforce, resource planning, operations, or scheduling management.
• Leadership strength – Skilled at managing and motivating teams in a fast-paced environment.
• Organized and detail-oriented – Strong problem-solving abilities with sharp attention to detail.
• Analytical mindset – Comfortable working with data, forecasts, and reporting tools to guide decisions.
• Strong communicator – Effective at engaging stakeholders and building collaborative relationships.
• Resilient and adaptable – Calm under pressure, quick to adjust to change, and confident in decision-making.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

One team, being brave, driving change

Let us know when you apply if you need any assistance during the recruiting process due to a disability.