Customer Service Associate Poker & Casino Spanish

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.



Job Description

As Customer Service Associate Poker & Casino with Spanish language, you will be taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met. You will work on resolving customer queries, making sure our customers enjoy an amazing entertainment experience, every day.

Reporting to Customer Services Team lead, you will be part of CS Team who are responsible for maintaining in depth knowledge about our products whist providing high level customer care to our clients.

Are you looking for an opportunity to add true value to a team?

What you will do:

• Taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met;
• Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management;
• Escalates suspicious customer activities – to the CS Management and Compliance Department;
• Maintain in depth knowledge about products and Standard Operating Procedures.



Qualifications

• Fluent English and Spanish at business level;
• The ability to perform well in a challenging environment;
• Strong analytical skills;
• Basic knowledge of Windows OS and MS Office applications; good typing skills;
• Availability and willingness to work on flexible shifts.



Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.