Customer Care Advisor

Company Description

We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of multiple well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment



Job Description

Some of your key responsibilities in this role include;
• Provide our retail customer base with a service which continually exceeds expectation
• Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
• Maintain a consistent and professional approach to all our customers
• Effectively navigate the systems to quickly and efficiently answer customer enquiries
• Constantly review and digest all communication and information sources to maximise knowledge and skills
• Take ownership of personal development to strive for continual improvement
• Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
• Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach



Additional Information

We operate on a shift basis in order to cover the shop opening hours:
• Monday to Saturday 8:30am to 21:30pm
• Sunday 9:30am to 21:30pm.  All applicants will be required to cover these shifts.
• We work on a rota basis which will change weekly.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.