Ticketing Operations Coordinator (FTC until Nov-25)

It's everyone's stadium...

The FA are excited for a Ticketing Operations Coordinator, who will support Membership Services to the highest of standards, working proactively with all relevant stakeholders in the build-up to, and delivery of each season at Wembley Stadium.

Please note this is a fixed-term contract up until the end of November 2025 as we enter a busy summer events season at Wembley Stadium. It is expected that you will be able to attend events at the Stadium, which can be found here.

What will you be doing?

• Support the management of the EBW Members ticket fulfilment process in an effective, timely and secure manner.
• Responsibility for the efficient responses to general EBW ticketing queries.
• Deliver exemplary service to both internal customers and event holders.
• Support the implementation of the EBW and wider Wembley strategy, aligning EBW ticketing operations to the strategy, measurable against agreed key milestones and KPIs.
• To assist in the management and delivery of all EBW ticketing-related procedures, ensuring a secure and safe ticketing operation with robust management control and fully documented/auditable processes.
• To provide a full and efficient ticketing service of planning, sales and fulfilment to EBW, WNSL and Stadium Event Owners, both for major events and other business requirements.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Significant experience in Venue (or related) and Event ticketing planning and operations
• Experienced in venue ticketing systems generally and specifically Audience View
• Experience of high-end Club membership scheme(s)
• Intermediate numeracy skills
• Flexible approach to working hours

Beneficial to have:

• Contact centre experience would be desirable but not essential.
• Experience with online community management.
• Experience using social media for business purposes.
• Experience of working in a constantly changing environment and having to adapt appropriately.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.