Supervisor, Transport Client Services Workforce, FIFA World Cup 2026

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. 

The Supervisor, Transport Client Services Workforce will be dedicated to the planning of the FIFA Workforce transport and, arrivals and departures services and will be responsible for the delivery of the related tournament specific Service Level Agreements (SLAs) 

Reporting organisationally to the Manager, Transport Client Services Workforce, the Supervisor, Transport Client Services Workforce will be a key member of the FIFA World Cup 2026 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournament to ensure that all Workforce receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FWC tournaments.  This includes on match days and non- match days at all official sites including stadiums, IBC (International Broadcast Center), the airport and other official sites. 

They will be responsible to ensure all Workforce related transport information and other related documents, communications, presentations and electronic (web based) information are delivered. 

The Supervisor, Transport Client Services Workforce will act as Event Transport’s central point of contact for the external clients (Workforce) and internal clients (FWC26 functionalareas) as it relates to the identification and confirmation of the clients’ required transport services. 

The key responsibilities and oversights of the Supervisor, Transport Client Services Workforce for FIFA World Cup 26™ include: 

• Coordination with FWC26’s bus and venue transport, public transport representatives and other key work streams in developing the transport services for the Workforce clients, in accordance with FWC26 Service Level Agreements. 
• Coordination with FWC26’s arrivals and departures (A&D) team in developing and implementing the airport services for Workforce and other client groups as required in accordance with FWC26 SLA’s as above. 
• Coordination with the FWC26 Workforce operational team to ensure the proper and complete planning of the client service levels. During the planning phase always being pro-active and helpful to assist the client owner to resolve any issues and find operational solutions.  
• Coordination with the Manager, Transport Client Services Workforce in managing budgets associated with planning Workforce transport and A&D service levels. 
• Support the development, writing and finalisation of the draft and final versions of the Principle Service Level Agreement (PSLA) and the Detailed Service Level Agreements (DSLA) in accordance with strict project timelines, gaining the necessary sign off and approvals from all involved stakeholders. 
• Ensure the integration of all Workforce transport and A&D services with all FWC26 functional areas including transport work streams to ensure that services are implemented and delivered at all sites and locations as per agreed SLAs. 
• Planning and delivery of any transport desks relative to Workforce at official venues including the development of the transport desk operating plan and all policies and procedures. 
• Training and briefing of all transport staff and volunteers working on Workforce transport services including the transport desks to ensure all staff are well prepared and informed for the tournament.  
• Responsibilities related to the development of all Workforce information and communications both all tournament and pre-tournament events, plus any other key presentations/meetings. 
• Planning and delivery of any transport services required for the Final Draw and other events that Workforce participate in prior to the FIFA World Cup 2026.  
• Development of all policies and procedures, liaising with other involved functions and gaining final agreement and approvals relative to Workforce transport and A&D services. 
• Work with the Manager, Transport Client Services Workforce to identify key risks related to Workforce transport, and A&D services and develop mitigation strategies.  
• At tournament time, acting as the single point of contact for Workforce Operations for any issues relating to Workforce Transport and A&D services, and ensuring that any issues are addressed in an effective, timely and professional manner and escalation is carried out where necessary. 
• Assist with the planning and operational delivery of Workforce transport and A&D services for all test events prior to the FWC World Cup 2026. 
• Assist with other FWC26 client’s transport service planning as required during the planning phase.  
• Support the Manager, Transport Client Services Workforce with other client services related tasks as required. 
• Any other duties that may be required.  

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position.

Work Experience

• Minimum of two (2) years transport work experience: preferably within the major football or sport event, or one (1) year of experience as a Client Transport Manager or similar role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.). 
• Experience of working with Workforce, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly. 
• Experience working in multi-functional event organisations and in dynamic and fast paced environments.  
• Experience of event transport planning including bus operations.  
• Experience leading a team and proven project delivery experience. 
• Experience and knowledge of Workforce transport requirements is an advantage. 

Skills: 

• Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties. 
• Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation. 
• Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills. 
• Excellent project management skills with an ability to prioritise tasks and co-ordinate activities. 
• Detail orientated and solution focused. 
• Excellent written English skills with relevant skills to produce quality, high-standard documents. 
• Good knowledge of administration and management principles. 
• Ability to prioritise client’s needs, authority requirements and FIFA regulations. 
• Highly collaborative and a team player. 
• Ability to work well under pressure and adapt appropriately in a calm and professional manner. 
• Flexibility when faced with ambiguity or constant change. 
• Positive attitude, patience, and persistence. 
• Inter-cultural competence and sensitivity. 
• Displays the highest levels of integrity and commitment. 

Languages

• Fluent in English (written and spoken)
• Spanish and/or French proficiency is a plus

Technology

• Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.