Office Receptionist, FIFA World Cup 2026

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.  

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.  

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.  

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.  

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.  

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.  

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. 

Reporting organisationally to the Head of Strategy & Governance, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Facilities team and other key individuals responsible for delivering administration services to the Miami office for various teams.  

The main responsibilities and oversights of the Receptionist for the FIFA World Cup 26™ Miami Office include:   

• Greet and welcome visitors as they arrive at the office, providing a positive and professional first impression. 
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed. 
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members. 
• Maintain the cleanliness, organization, and presentation of the reception and common areas in coordination with the Facilities team. 
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries. 
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems. 
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents. 
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels. 
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents. 
• Serve as a liaison between visitors, staff, and Facilities personnel, providing information and basic operational support as required. 
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary. 
• Collaborate with administrative and Facilities colleagues to ensure seamless office operations and workplace readiness. 
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers. 
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times. 
• Assist with light facilities-related tasks as needed, including receiving deliveries, moving office supplies, event materials, or equipment within the office.
• Physical requirements: Ability to lift, carry, push and/or pull items weighing up to 50 pounds; ability to stand, walk and move throughout the office for extended periods as required to support front of house and facilities related activities. 

• High school degree.
• Previous experience as a receptionist or in a similar front desk role, demonstrating proficiency in managing a busy office environment and providing excellent customer service to visitors and callers. 
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting. 
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Language skills: English.
• Technology skills: Proficient in MS Office (Excel, Word, Power Point, Visio and Project), online collaboration tools and planning software.

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.