Stadium Tours Coordinator

Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community. 
 
During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough. 
 
One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.        

From the 2025/26 season, we will embark on an exciting journey at the state-of-the-art Hill Dickinson Stadium - a 52,888-capacity new home on the banks of Liverpool’s iconic River Mersey.

In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.  

About the opportunity: We are currently looking for a Stadium Tour Coordinator to join our Commercial Department. 

As Stadium Tour Coordinator you will play a key role in supporting the Tours and Commercial Events Manager, assisting in the seamless organisation, coordination, and delivery of the Club’s tour offerings. This role will be instrumental in ensuring that all operational and logistical aspects of stadium tours run smoothly and to the highest standard. 

You will be responsible for the casual pool of tour guides and tour operators, you will help manage schedules, communication, and resources to ensure every visitor enjoys a memorable and professional experience. 

You will also have the responsibility to source group bookings, new sales from the tourism sector and complete the tours schedule with correct staffing numbers.  

Who we’re looking for: Our ideal candidate will demonstrate a strong commitment to exceptional customer service, have a passion for creating welcoming front-of-house environments, and possess excellent administrative and organisational skills. 

Motivated and driven our successful candidate will also demonstrate the following skills, knowledge and experience: 

• Travel and Tourism qualification  

• Experience of the stadium tour delivery and products 

• In depth knowledge with Microsoft Excel, PowerPoint, Word and Outlook  

• Impeccable organisational skills  

• Attention to Detail: accuracy in booking systems, tour manifests, emails, and documentation 

• Very high standard of written English as well as professional communication skills over the telephone and face-to-face 

• Excellent interpersonal skills to establish and maintain positive working relationships 

• Ability to listen and communicate clearly, concisely, confidently and constructively to ensure mutual understanding 

• Ability to resolve matters arising creatively and productively   

• Experience in operational functions at a stadium or similar venue  

• Willing and able to commit to working evenings and weekends as required  

If you thrive in a fast-paced, visitor-facing environment and enjoy working as part of a dynamic team to deliver engaging and insightful experiences to guests of all ages and who is enthusiastic about football or tourism economy, then we would love to hear from you! 

The working hours for this role are 35 per week and will be offered on a permanent contract. This role will be based across the Royal Liver Building Head Office, Goodison Park and Hill Dickinson Stadium when required. 

The closing date for applications is Tuesday 26th August 2025 

We reserve the right to close this vacancy early should we receive a substantial amount of applications.    

Everton Family Safer Recruitment Practices

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.            

Equity & Inclusion       

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.