Specialist, Volunteer Platform, FIFA World Cup 2026

Specialist, Volunteer Platform, FIFA World Cup 2026

Department: Workforce, People & Culture

Employment Type: Fixed Term - Full Time

Location: Miami

Description
Reporting to the Senior Volunteer Systems Manager, the Volunteer Platform Specialist will ensure that all volunteer requirements are accurately reflected across the modules of the volunteer platform. These modules include Registration, Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and Operations. The ideal candidate will demonstrate exceptional attention to detail and a strong ability to address complex challenges, particularly related to volunteerism and database management systems. This role involves close collaboration with the FIFA World Cup 2026 Volunteer department and FIFA Zurich to ensure the technology platform aligns with contractual obligations and support critical business processes effectively.

THE POSITION
The main responsibilities of the Volunteer Platform Specialist for the FIFA World Cup 2026 include:

• Collaborate effectively with the extended volunteer team in all three host countries and Zurich to understand processes, provide exceptional service to system users, and prioritize tasks, and manage deadlines for system updates and key phases.
• Provide ongoing problem resolution and actively contribute ideas to enhance and optimize platform workflows.
• Identify user requirements and develop support and training materials, including detailed step-by-step guides and other user-friendly resources.
• Monitor and report system-related risks and issues, ensuring timely follow-up to resolution or escalation as necessary.
• Offer dedicated support to team members and colleagues as needed, including providing training for the functional area team on using the volunteer platform, contributing to a cohesive and efficient team environment.
• Align with the Contact Centre and shared back-office users to deliver comprehensive support on system-related matters, ensuring efficient issue resolution and effective utilization of platform features.
• Ensure all assigned responsibilities are completed with a high standard of quality and timeliness.
• Perform additional duties assigned by the supervisor that are directly relevant to the role.
Responsibilities of the role will likely evolve during the lifespan of the FIFA World Cup 2026™, and the successful candidate should be supportive and flexible to additional requirements.

YOUR PROFILE
Education & Qualifications
• Desired - Bachelor's degree in IT, Computer Science or related field.
Work Experience
• Higher Education qualification in Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
Languages
• Fluent in English. Spanish and / or French proficiency is a plus

Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.