Specialist, Ticketing Quality Assurance, FIFA World Cup 2026

Specialist, Ticketing Quality Assurance, FIFA World Cup 2026

Department: Ticketing, Hospitality & Stadium Revenue

Employment Type: Fixed Term - Full Time

Location: Miami

Description
Reporting organizationally to the Ticketing Digital Communications Manager, the Ticketing Digital Communications Quality Assurance Specialist will support Ticketing and Hospitality efforts for the FIFA World Cup 2026™, which, for the first time ever, will host 48 teams and over 1,200 players across three countries and 16 venues.

We are seeking a detail-oriented and highly organized professional to ensure the accuracy, consistency, and quality of all digital communications and content across our sales collaterals and communications. The successful candidate will design and execute comprehensive testing strategies to identify and resolve issues before content is published or sent to customers. This role requires a strong understanding of the relevant sales strategy and ticketing requirements. The individual will work closely with all team members, as well as other ticketing sub-teams or Functional Areas, and must have a good understanding of QA methodologies.

THE POSITION
The successful candidate will also support the team in delivering accurate, consistent, and relevant information so customers have everything they need before, during, and after the purchase process for the FIFA World Cup 2026™—at the right time, in the correct format, and in the appropriate language for each customer.

The main responsibilities of the Ticketing Digital Communications Quality Assurance Specialist, for the FIFA World Cup 2026™ include:

• Consistently reviews and understands the latest information and decisions taken within the project that impact our deliverables.
• As appropriate, makes recommendations for changes or edits; develops and implements corrective action procedures to ensure document compliance
• Assists with document readiness, validation and compliance improvement initiatives, ensuring validation processes and content adhere to FIFA Ticketing standards and supporting the internal team in maintaining compliance.
• Acts as the primary point of contact for stakeholders throughout the project lifecycle, setting expectations for deliverables, timelines and outcomes.
• Oversees validation and documentation processes to ensure content aligns with relevant standards.
• Familiar with project management tools (e.g., Monday.com, Jira, Asana) for tracking project progress and tasks.
• Knowledgeable in quality control standards.
• Highly organized, with the ability to manage multiple projects, documents and deadlines simultaneously.
• Strong attention to detail and a proactive approach to identifying and resolving issues.
• Strong project management skills, with a focus on risk-based thinking and problem-solving.
• Excellent verbal and written communication skills in English. French, Spanish and/or German would be an advantage.
• Experience using content management and marketing automation tools on large projects would be nice to have, ideally within the ticketing and/or sporting events industry, requiring strong communication and organizational skills.
• Proactively stays ahead of potential issues and recommends improvements before problems arise.
• Collaborates effectively with cross-functional teams to ensure adherence to project goals and compliance standards.
• Intellectual curiosity and business acumen, with sound judgment in areas of ambiguity
• Interpersonal skills with the ability to build relationships, establish trust and tailor messages to specific audiences.
• Experience in the creation of digital content and/or the provision of translations that require an attention to detail to ensure accuracy and consistency.
• Eagerness to work in an international, fast-changing environment.

YOUR PROFILE
Education & Qualifications
• Bachelor or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar.
Work Experience
• Experience creating and managing content for events, ideally in the sports industry.
• Experience proofreading and reviewing digital content for grammar, spelling, formatting, and overall quality.
• Experience with digital channels: familiarity with websites, email marketing tools, chatbots, and other digital communication mediums.
• Understanding of branding, tone of voice, and other content standards to ensure consistency and compliance.
• Experience using content management and marketing automation tools on large projects would be nice to have, ideally within the ticketing and/or sporting events industry, requiring strong communication and organizational skills.
• Experience working closely with content creators, developers, designers, and project managers to ensure quality output.
• Ability to document and communicate quality assurance findings effectively, including identifying issues and proposing solutions.
• Communication and problem-solving skills.
• Experience in the creation and translation of digital content and documents from English into French, Spanish or German, and vice-versa would be an advantage.
• Venue and onsite operations experience for large-scale events, ideally in the sports industry would be an advantage.

Languages
• Native English speaker.
• A native level of at least one of the following: French, Spanish and/or German would be an advantage.

Technology
• Familiar with project management tools (e.g., Monday.com, Jira, Asana) for tracking project progress and tasks.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
• Marketing Automation Tools and Content management platforms.
• Experience with Ticketing Systems is nice to have.