Senior Specialist - Retail And Workplace Technology, Site Management

In short

The role of Technology Site Management  is a business focused role to oversee the daily management of each site to ensure technology performance meets our global standards.

This exciting role forms part of the existing sites, the expansion plans and works closely with the project managers to shape a smooth handover from the project phase to the operational management of each location.

A strong understanding and experience with technology used in retail and workplace settings is an advantage. This role is more than a ticketing support role as it also requires a proactive with a focus on the management and performance of each site using our internal and external resources as well as and partners to create a seamless service model.

This includes managing site specific documentation, planning scheduled system maintenance, managing ongoing contracts, coordinating with vendors, producing site health reports, conducting round table meetings to gather feedback from sites and be the escalation point of contact.

Some international travel required to visit teams and sites to do physical onsite reporting.

The ideal candidate will have a strong understanding of core physical infrastructure, site operations/management and a passion for providing excellent customer service through effective communication.

Your Mission

• Oversee site management of technology in retail stores and workplace.
• Manage service model for site maintenance
• Vendor management
• Ensure IT infrastructure performance
• Develop and implement IT policies and procedures
• Plan scheduled preventative maintenance
• Create reports on site health and performance (KPI’s)
• Create and manage site specific documentation
• Control and manage site change requests
• Asset Management
• Operational cost reporting

Your story

• 5 years of experience in IT site management
• Strong understanding of IT service management principles
• Excellent customer service skills
• Problem-solving and analytical skills
• Excellent written and verbal communication in English
• Experience with ticket management
• Knowledge of network infrastructure is a plus - you should know the functions of routers, firewalls, switches, access points, etc.
• Knowledge of AV is a plus
• Experience with audits and compliance is a plus

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.