Senior Manager, Hospitality Operations

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Hospitality Sales offers unrivaled access to the most in-demand tickets, hospitality packages and client hosting opportunities across the world of sports, music, entertainment and culture. We are the exclusive agency for the MLB London Series 2024, authorized resellers for The Wimbledon Championships and Twickenham Stadium, official agent of Lord’s and The Oval, exclusive hospitality agents for The BRITS, Formula E, Goodwood and so much more. We pride ourselves on sourcing a wide range of hospitality experiences worldwide.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit .

This role is part of the Wasserman Hospitality Sales team and is responsible for providing vital support to the Operations, Finance and Sales teams in the successful delivery of our events and services. The position requires close collaboration with rights holders to ensure that every hospitality experience meets the highest standards. A central focus of the role is to deliver outstanding client service by managing the full customer journey, from initial booking through to post-event feedback, while ensuring each event is executed to the highest quality.

Core Events & Venues: The Championships, Wimbledon; Six Nations & Autumn Nation Series; Lord’s Cricket Ground; Oval Cricket Ground; Wembley Stadium; Super Bowl; British Grand Prix; Monaco Grand Prix; And many more!

WHAT YOU WILL BE DOING

• Own and manage high-level relationships with venues, suppliers, and rights holders.
• Act as the senior point of contact for major clients.
• Taking responsibility for the development and implementation of operational strategies that will support growth.
• Oversee ticketing operations including inventory management, and allocations for key events.
• Overseeing the delivery of tickets to customers ensuring that a high customer service standard is well kept.
• Drive the look and feel of the events within a branding capacity as well as incorporating new ideas to enhance the product offering.
• Main onsite representation of Wasserman- briefings of key event staff, caterers, venue, guest speakers, security, AV, volunteers
• Oversee the financial elements of the business being a key approver within the process.
• Line managing a team of four Operations Coordinators

THE SKILLS AND EXPERIENCE YOU NEED

• Industry experience
• Event delivery & Financial reporting experience
• Strong organisational skills
• Attention to detail
• Confident & Enthusiastic communicator
• Task prioritisation
• Ability to manage multiple tasks at once
• Time management
• Team player
• Salesforce knowledge preferred

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.

We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.

If this sounds like a place you’d like to work, let’s talk!

Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.