Senior Lead - Retail Marketing Operations

In short

As the Senior Lead - Retail Marketing Operations, you will own the physical expression of the brand across North America, driving premium in-store presentation across wholesale partners and the DTC retail fleet. This role sits at the center of strategy and execution, translating brand direction into scalable, high-quality retail environments through expert production management. Reporting to the Head of Brand Experience, NA on the Americas Marketing team, you will lead a team of producers to raise the standard of operational excellence, accountability, and impactful brand storytelling at the point of sale.

Your Mission

• Lead end-to-end production of retail environments including shop-in-shops, fixtures, and campaign toolkits across wholesale and DTC channels
• Define the strategic approach for how in-store environments are developed, produced, and rolled out to ensure consistency and premium quality across the region
• Partner with B2B and DTC Marketing teams to advise on production feasibility, materiality, and scalability for major brand campaigns
• Build and manage a best-in-class vendor ecosystem across fabrication, print, and installation to ensure durability and cost efficiency
• Establish clear intake, briefing, and prioritization processes to manage multiple concurrent projects across diverse account types and store formats
• Collaborate cross-functionally with Visual Merchandising, Creative, and Construction teams to preserve design intent while delivering executable outputs
• Identify and pilot new materials and retail technologies to evolve the physical consumer experience and digital integration in-store
• Develop and mentor a team of producers, setting high performance standards and fostering a culture of ownership and continuous improvement

Your story

• You bring 8+ years of experience in retail marketing, trade marketing, production, or marketing operations within a premium global retailer or high-growth consumer brand
• You possess 2+ years of experience leading direct reports in a production or execution-focused environment, with a track record of elevating team output and accountability
• Deep technical expertise in retail production, including a strong understanding of fabrication methods, materials, and large-scale installation workflows
• Proven ability to build and navigate complex vendor networks, negotiating effectively to balance premium brand standards with budgetary requirements
• Strong systems-thinking capability with experience building scalable operational processes in a fast-paced, matrixed organization
• Exceptional stakeholder management skills, with the ability to translate creative concepts into technical requirements for cross-functional partners
• Experience managing high-volume project portfolios and navigating trade-offs between speed, quality, and cost across a regional fleet

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.