Lead Project Manager – Retail And Workplace Technology, Americas

In short

As the Lead - Retail and Workplace Technology Project Manager, Americas, you will own the end-to-end delivery of technology infrastructure and systems for our physical spaces across the region. In this role, while reporting to the Senior Lead Global PMO, you will take the lead on high-priority projects, ensuring that our global standards are applied with precision. You will act as a guiding resource for the Americas project team, driving best practices and process improvements to ensure every retail store and workplace opening and tech upgrade is seamless.

Your Mission

• Serve as the central point of contact and lead Retail and Workplace expansion and projects across the Americas. - You will orchestrate seamless collaboration between the Global Project Team, Construction, Global technology Site Services, and international vendors to ensure project alignment.
• Personally manage high-impact Retail and Workplace Technology projects (new store and workplace openings, renovations, and tech refreshes) from initial network/technology design through to final deployment.
• Define and oversee the technology lifecycle for all project phases—from initial timeline documentation and ISP planning to final delivery. You will orchestrate the procurement and installation of a comprehensive tech stack, including Network infrastructure, RFID systems, payment devices, traffic counters, printers, audio & visual systems and security camera (CCTV) solutions, ensuring 100% alignment with global standards and strict security/audit compliance.
• Proactively identify and pilot innovative solutions (e.g., AI-driven tools, next-gen RFID) and transform "boots-on-the-ground" insights into actionable feedback for the Global technology team to refine worldwide standards.
• Evaluate current deployment workflows and advocate for "best-in-class" project management methodologies to improve team efficiency and delivery quality.
• Lead the management of regional vendors, ensuring hardware procurement (hardware and engineering) stays on timeline and within the established budget. Review vendor performance, ensuring our external partners scale alongside our growth.
• Take full responsibility for the financial health of assigned projects, including detailed tracking, reporting, and proactive risk mitigation.
• Collaborate closely with the Global Technology and Construction teams to ensure local requirements are met without compromising global infrastructure integrity.

Your story

• Bachelor’s Degree in Information Technology, Computer Science, Business Management, or equivalent experience in a related field; project management certification (PMP, Prince2, or equivalent) preferred.
• Minimum 7+ years in Technology Project Management, specifically within retail, office expansions, or large-scale physical infrastructure.
• Good understanding of IT/Network infrastructure, Retail Tech stack (RFID, Payment devices, Traffic Counters...) and AV systems.
• Expert-level vendor negotiation skills and the ability to solve complex, high-pressure technical roadblocks in a fast-paced environment.
• You have a "lead by example" mindset. You can dive deep into technical -network troubleshooting while simultaneously presenting a high-level budget strategy to leadership.
• Proven ability to guide peers and influence and manage both internal and external stakeholders.
• Exceptional ability to translate complex technical requirements into clear project milestones for non-technical partners (Construction, Visual Merchandising, etc.).
• Fluency in English and a readiness for domestic and international travel to lead site-specific deployments. Additional languages are a plus.

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.