Senior Lead - Operations, Oceania

In short

The Senior Lead Oceania Operations oversees end-to-end operational execution across Oceania — from product arrival and warehousing to last-mile delivery and customer satisfaction.

The role drives operational excellence and service quality by partnering with regional teams, leading local logistics and customer service specialists, and implementing strategic projects.

It ensures cost efficiency across freight, customs, warehousing, and distribution, while enabling best-in-class orderbook management and On-Time-In-Full delivery.

Additionally, this role builds strong relationships with key accounts and defines long-term customer service strategies to continuously enhance the customer experience.

Your Mission

Lead in country operations execution from product arrival in country through warehouse operations and delivery to customer/consumer.

Enable local operational and service excellence by collaborating across the regional operations organization to ensure on-time delivery of products to customers and partners

Lead our local logistics specialists and enable them to ensure smooth daily operations in our warehouses as well as the implementation of strategic projects

Closely track, analyze and report costs on freight, customs, warehousing and distribution and take fact-based decisions on how to operate our Oceania business in the most effective way

Enable local orderbook management team to ensure best-in-class orderbook management and maximize On-Time-In-Full order fulfilment across all channels

Build and maintain relationships with local key accounts to have top to top meeting and align joint business plans and service level requirements

Lead the Customer Service team in Oceania and ensure that On delivers a best-in-class experience to its wholesale customers.

Define the long-term strategy of the Customer Service team and develop continuous improvement plans

Your story

Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills.

Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business.

Years' of relevant business experience with end to end operations management in China covering inbound, 3PL warehouse management, customer service and outbound logistics.

DTC (direct-to- consumer) E-commerce and retail businesses strongly preferred

Proficiency in English.

Proficiency with Excel and Powerpoint

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.