Senior Coordinator, Accommodations - Platinum Operations - FIFA World Cup 26™

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

The Role and What You’ll Do:

The Senior Coordinator is responsible for operational sales efforts related to the Company’s events and services supporting the FIFA World Cup 2026.  Primary responsibilities include daily communication with various housing clients, managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision. 

• Guest service support and issue resolution via phone and email

• Foster relationships with guests, hotels, transportation, other vendors, and services

• Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems

• Support Sports Experiences team with preparation of event materials throughout the planning and execution of events

• Process and lead tracking across multiple systems

• Manage direct report(s) working on various FIFA World Cup markets

• Support event logistics such as guest check-in, ID, badges, and other items for distribution

• Assist in fulfillment process to include ordering components, coordinating delivery of packages

• Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes)

• Work in conjunction with and communicate closely with other departments as it relates to major events:

• Marketing – assist with website support by providing relevant content; preparation of collateral materials; implement innovative ideas, and ensure accuracy of information

• Marketing – Identify potential customers to sell services through outbound calls, email blasts, and other tactics to cross-sell services

• Compile and maintain event summary information such as tracking historic sales and hotel reporting

• Support Accounting with billing, reconciliation, and collection process for event services

• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity

• Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls

• Other duties assigned by team or Sports Experiences leadership  

You Have These

• Bachelor’s degree in hospitality or a related field, or equivalent experience

• Minimum of 2+ years in the sports, travel and/or hospitality industry

We’d Love If You Also Have These:

• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

• Continually striving for self-development and discovering better means of accomplishing both personal and professional goals

• Professional sports and/or event operations

• Airtable and/or SalesForce experience

• Travel & Hospitality

Travel:Must be flexible with work and travel schedule. Ability to travel for work during holidays.This position may require a minimum of 25% travel.