Ticketing Manager, Seat Assignment and Fulfilment, MICO26 - Olympic & Paralympic Games

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Primary Responsibilities

• Manage seat assignment and delivery of digital tickets using authorised ticketing and database systems
• Analyse and prepare data and ensure adherence to established Data Quality Assurance (DQA) practices
• Train, supervise and motivate ticketing coordinators to meet deadlines and provide excellent customer service
• Support planning of Games time operations and ticketing service desk
• Ensure that ticketing information is kept up to date and that relevant Functional Areas are informed of changes that could impact operations.
• Prepare presentations and reports as required
• Proactively identify improvements to systems and processes
• Other ticketing duties, as necessary from time to time, to support On Location’s successful delivery of the Milano Cortina 2024 Olympic and Paralympic Games project and test events

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Minimum 3 years of experience with event ticketing and database systems
• Ability to read venue seating charts and have a good working knowledge of terminology used to designate areas within stadiums and venues.
• Excellent IT skills with high proficiency in Microsoft Office suite, in particular Excel, project management software and Airtable
• Working knowledge and experience with Data Quality Assurance practices
• Strong customer service ethic
• Organizational and time management skills, with ability to multi-task and manage concurrent priorities and meet deadlines
• Fluent in English

• High level of attention to detail and adherence to established procedures
• Excellent interpersonal skills – written and verbal
• Comfortable working under high pressure in a fast-paced work environment
• Ability to work collaboratively within a large team
• Successful track record in inspiring and motivating teams to achieve their missions

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• CTS Eventim back-office system
• Digital ticket delivery
• Fluency in Italian and other languages
• Sense of humour

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best.  We uphold these values in our quest for excellence:

• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude — treat others as you would want to be treated.

COMPENSATION

Competitive salary, commensurate with job position and experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, disability, or genetic information.