Sales Associate

Sales Associate
Location: Old Trafford
 

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

  
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate individuals who share our vision and drive for success. 

 
Our Culture & Values 
  
Here at Manchester United, we place great emphasis on a culture of connection, respect, and teamwork. We expect our colleagues to be champions of growth—constantly evolving, pushing boundaries, and collaborating across all areas of the business to keep us at the top of our game. 
  
Before applying, take a moment to reflect on our Manchester United values. If you’re driven by the pursuit of excellence, passionate about football, and eager to be part of something bigger, we’d love for you to join us. 

The Purpose:

An exciting opportunity has arisen for a full-time Sales Associate to join our Megastore team on a permanent
basis.

The successful candidate will support the team in delivering the successful day-to-day operation of the Megastore, ensuring the highest level of customer service is maintained. The Sales Associate will use their proactive sales skills and product knowledge to connect customers with the full range of Manchester United merchandise, aiming to exceed individual sales targets and contribute to the overall success of the store.

The role also involves close collaboration with Team Leaders and Assistant Managers to ensure smooth operations and maintain a consistent, high-quality customer experience within the Megastore.

The Role:

Key Responsibilities:

• Deliver an outstanding customer experience, proactively connecting fans to the right products and the
• Manchester United brand.
• Utilise customer service skills, sales techniques, and product knowledge to drive individual and team sales targets.
• Operate tills, shirt printing machines, and other relevant equipment with expertise and care.
• Replenish stock on the sales floor and maintain the highest standards of store presentation and  housekeeping.
• Assist with stock counts and ensure stock management processes are followed accurately.
• Support merchandising and promotional initiatives within the Megastore as directed by the management  team.
• Collaborate closely with Team Leaders and Assistant Managers, providing feedback and reporting customer insights or issues.
• Take initiative to resolve minor customer queries independently and escalate more complex issues appropriately.
• Participate actively in team briefings, training sessions, and continuous improvement initiatives

The Person: 

• Previous experience working in a fast-paced, high-volume retail environment.
•  Proven ability in a pro-active sales environment, with a strong customer service focus.
• Experience in customer-facing roles, preferably including personalised product services such as shirt
• printing.
• Knowledge and experience managing stock take processes and procedures.
• Flexible, proactive, and results-driven approach to work, with a focus on continuous improvement.
•  Ability to maintain high standards of store presentation and deliver excellent customer experience in a
• fast-paced environment.
• Excellent multitasking skills and the ability to remain calm under pressure.
•  A willingness to work varied shifts, including evenings, weekends, and public holidays as required.

Hours of Work
The employee is required to work 40 hours per week, based on a working week from Monday to Sunday.
Additional hours and/or days may be required from time to time, depending on operational needs

 What We Offer: 
  
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being: 
  

• Performance-based Annual Bonus to reward your dedication and hard work 

• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace 

• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners 

• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities 

• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days 

• Complimentary Lunch & Parking at our onsite office locations and supplementary offers for our London office. 

• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs 

• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth 

  
Our Commitment to You: 
  
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds. 
  
Ready to Join Us? 
  
If this sounds like the perfect role for you, please submit your application by Friday 08th August 2025.
  
 
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. 
 
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. 
 
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.