Production Troubleshooting Agent

Company Description

We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.



Job Description

As a Troubleshooting Agent, you will be part of the Production Operations team, and will work to make sure all systems are operational.

This includes pro-active checks, as well as live troubleshooting.

Tasks:

• Follow processes, procedures and workflows and keep up to date with new updated procedures
• Work in different platforms that connect the product
• Set up new installed systems
• Keep up to date with all internal new product features and past week issues
• Capture knowledge from new issue resolution and share in the Knowledge Base
• Do pre-game checks and run test productions
• Work in different platforms that connect the product
• Troubleshoot live or non-live match issues
• Communicate with other teams actively when an issue occurs
• Escalation to other teams where necessary
• Follow up with other teams regarding the issues

Qualifications

• Excellent spoken and written English
• Familiarity with Ubuntu OS & working with SSH is a huge plus
• Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
• Ability to clearly analyze and document data

Additional Information

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences