People Services Manager

Job Title: People Services Manager

Hours: 37.5hrs per week

Location: Elland Road Stadium

Responsible to: Head of People

Closing: 5th Sept 2025

Overview

The people services manager will provide a full generalist HR service to the Club overseeing all people administration, compliance and systems. You will manage the employee lifecycle and delivery of our annual operating plan, driving process improvements and automation, elevating the employee experience, and ensuring that we provide high-quality output.

What are the responsibilities?

• Leads the delivery of onboarding, offboarding, employee changes, data management, and policy support with precision and care.

• Participates in and provides recommendations to the HR Technology roadmap to support automation, improved employee experience and realisation of efficiencies in HR Operations

• Has full oversight and responsibility for the operations of our HR System, ensuring the maintenance of current and accurate information within this platform and shared drive

• Develops and delivers a robust roadmap to help inform the people agenda

• Provides key insights and analytics as requested to support the Head of People and Senior Leadership Team.

• Drives process improvement and automation to elevate the employee experience.

• Develops and agrees process maps and service level agreements for all core people matters.

• Works in collaboration with our IT team to ensure a seamless flow of information regarding employee changes, onboarding and offboarding

• Provides professional and confidential HR support and administration across the full range of HR activity, including L&D, terms and conditions of service, benefits provision, recruitment and payroll submissions.

• Manages relationships with external technology providers to ensure service excellence

• Champions a culture of continuous improvement and innovation

• Regularly contributes across the People team, recommending improvements to systems and procedures to improve efficiency in the department

• Supports the Head of People with tasks related to the implementation of the engagement survey, performance reviews and company initiatives

• Leads and owns the onboarding process including pre commencement checks including RTW and sponsorship processes, to ensure compliance.

• Oversee the HR annual operating plan, ensuring that all cyclical process are executed with high quality in a timely manner

Our package includes:

• Highly competitive salary & pension

• 34 days holiday

• Personal growth and development support, including education or training

• Significant Partner Discount

• Staff Football Tickets

• Full access to additional discounts and events

Person Specification

Essential

A strong understanding and experience of using HR software/technology to support HR service delivery

Experience in managing a HR administration team, demonstrating a solid foundation in building and enhancing people processes.

Excellent decision-making skills with the ability to effectively prioritise within a busy portfolio to meet tight deadlines.

Proficient in Microsoft Excel, Word and PowerPoint and able to undertake basic analysis and support in the creation of documents and presentations.

Able to analyse and interpret information to form sound judgements.

Ability to develop practical and innovative solutions to problem solving

Proactive & adaptable, thrives in a fast-paced, evolving environment.

Excellent interpersonal and communication skills.

An ability to work effectively under pressure and to deadlines

An organised mind with a love and passion for delivering the best to people

Desirable

• CIPD level 5 or 7

• Previous experience in sport/ entertainment

• Previous experience implementing systems

*Please let us know if you require any reasonable adjustments within this recruitment process. *