Stand Manager

Assistant Stand Manager

Response TL

Supervisor

Stand Manager/Assistant Stand Manager

Job Title: Stand Manager/Assistant Stand Manager

Hours of Work: As required by Safety Officer

Department: Safety & Security

Location: Elland Road

Responsible to: Safety Officer

DBS: Yes

Role Summary

To be collectively responsible for the safe execution of the LUFC operation in the allocated sector of the stadium as directed by the Safety Officer/ Event Manager

Role Responsibilities

To attend pre event planning and briefing sessions as required
To control and co-ordinate event staff and safety in specific areas of the event/venue
To ensure that the requirements of the Safety Certificate and Ground Regulations are met at all times
To brief and instruct teams under their direction and debriefs
To be responsible for the safety and comfort of spectators within a designated area at all times
To be responsible for the removal of disruptive customers who contravene Ground Regulations
To ensure all safety checks are carried out, and report back to the Event Control
To monitor all staff in designated area before, during and after the event.
To attend pre and post event briefings and compile a concise report for Safety Officer/ Event Manager
To carry out all instructions given by Safety Officer/ Event Manager, through the management structure
Liaise with other Supervisors before, during, and after each event.
Allocate Security for specified roles and responsibilities
To be responsible for ensuring Security disciplines and standards are set and maintained to the satisfaction of the Safety Officer/ Event Manager
To deal as appropriate with disciplinary and grievance issues.
To collect and report any information from the event back to the Safety Officer
Taking ownership whilst dealing with high pressure situations
Possessing a good knowledge of each event’s policies, procedures and job descriptions

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Qualifications & Training

Essential

Must be trained or undergoing training to the required level. (NVQ 3, 4 or equivalent)

Knowledge, Skills & Experience

Complete the Action Counters Terrorism (ACT) training/SCAN
Strong communication skills both verbal and written.
Previous Supervisory experience at large scale event
Able to work accurately under pressure
Excellent customer service skills
Able to multi-task
A strong team player with the ability to build and maintain positive relationships
Good knowledge of event security or willingness to learn
To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
To act in a manner that supports the Club’s Vision and Values always
Dealing with any queries and offering additional information regarding the event.
Assess and manage crowd flow.
Manage crowds and address issues that may arise.
Good stadium knowledge, know your nearest exits and alternative escape routes, to aid spectators during and invacuation/evacuation.
Being the eyes and ears of the event and ensuring the safety team have the information they require.

Response Team Leader

Job Title: Stand Manager/Assistant Stand Manager

Hours of Work: As required by Safety Officer

Department: Safety & Security

Location: Elland Road

Responsible to: Safety Officer

Responsible for: Response Team Members

DBS: Required

Role Summary

To be collectively responsible for the safe execution of the LUFC operation in the allocated sector of the stadium as directed by the Safety Officer/ Event Manager

Manage team of response to deal with conflict, disorder and breaches of the ground regulations including searching and ejecting spectators, and will have had additional training in conflict management over and above that given to other stewards

Role Responsibilities

To attend pre event planning and briefing sessions as required
To control and co-ordinate event staff and safety in specific areas of the event/venue
To ensure that the requirements of the Safety Certificate and Ground Regulations are met at all times
To brief and instruct teams under their direction and debriefs
To be responsible for the safety and comfort of spectators within a designated area at all times
To be responsible for the removal of disruptive customers who contravene Ground Regulations
To ensure all safety checks are carried out, and report back to the Event Control
To monitor all staff in designated area before, during and after the event.
To attend pre and post event briefings and compile a concise report for Safety Officer/ Event Manager
To carry out all instructions given by Safety Officer/ Event Manager, through the management structure
Liaise with other Supervisors before, during, and after each event.

Allocate Security for specified roles and responsibilities
To be responsible for ensuring Security disciplines and standards are set and maintained to the satisfaction of the Safety Officer/ Event Manager
To deal as appropriate with disciplinary and grievance issues.
To collect and report any information from the event back to the Safety Officer
Taking ownership whilst dealing with high pressure situations
Possessing a good knowledge of each event’s policies, procedures and job descriptions
Dealing with any queries and offering additional information regarding the event.
Assess and manage crowd flow.
Manage crowds and address issues that may arise.
Good stadium knowledge, know your nearest exits and alternative escape routes, to aid spectators during and invacuation/evacuation.
Being the eyes and ears of the event and ensuring the safety team have the information they require.

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Qualifications & Training

Essential

Must be trained or undergoing training to the required level. (NVQ 3 or equivalent)

Desirable

SIA Door Supervisors License

Knowledge, Skills & Experience

Complete the Action Counters Terrorism (ACT) training
Strong communication skills both verbal and written.
Previous Supervisory experience at large scale event
Able to work accurately under pressure
Excellent customer service skills
Able to multi-task
A strong team player with the ability to build and maintain positive relationships
Good knowledge of event security or willingness to learn
To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
To act in a manner that supports the Club’s Vision and Values always

Supervisor

Job Title: Supervisor

Hours of Work: As required by Safety Officer

Department: Safety & Security

Location: Elland Road

Responsible to: Safety Officer

Responsible for: Stewards

DBS: Required

Role Summary

To be collectively responsible for the safe execution of the LUFC operation in the allocated sector of the stadium as directed by the Safety Officer/ Event Manager

Role Responsibilities

To attend pre event planning and briefing sessions as required
To control and co-ordinate event staff and safety in specific areas of the event/venue
To ensure that the requirements of the Safety Certificate and Ground Regulations are met at all times
To brief and instruct teams under their direction and debriefs
To be responsible for the safety and comfort of spectators within a designated area at all times
To be responsible for the removal of disruptive customers who contravene Ground Regulations
To ensure all safety checks are carried out, and report back to the Event Control
To monitor all staff in designated area before, during and after the event.
To attend pre and post event briefings and compile a concise report for Safety Officer/ Event Manager
To carry out all instructions given by Safety Officer/ Event Manager, through the management structure
Liaise with other Supervisors before, during, and after each event.
Allocate Security for specified roles and responsibilities
To be responsible for ensuring Security disciplines and standards are set and maintained to the satisfaction of the Safety Officer/ Event Manager
To deal as appropriate with disciplinary and grievance issues.
To collect and report any information from the event back to the Safety Officer
Taking ownership whilst dealing with high pressure situations
Possessing a good knowledge of each event’s policies, procedures and job descriptions
Dealing with any queries and offering additional information regarding the event.
Assess and manage crowd flow.
Manage crowds and address issues that may arise.
Good stadium knowledge, know your nearest exits and alternative escape routes, to aid spectators during and invacuation/evacuation.
Being the eyes and ears of the event and ensuring the safety team have the information they require.

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Qualifications & Training

Essential

Must be trained or undergoing training to the required level. (NVQ 4 or equivalent)

Knowledge, Skills & Experience

Complete the Action Counters Terrorism (ACT) training
Strong communication skills both verbal and written.
Previous Supervisory experience at large scale event
Able to work accurately under pressure
Excellent customer service skills
Able to multi-task
A strong team player with the ability to build and maintain positive relationships
Good knowledge of event security or willingness to learn
To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
To act in a manner that supports the Club’s Vision and Values always

Matchday Stewarding Management Roles

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