Manager, Live Events Operations

Who We Are:

WWE® is the global leader in sports entertainment. The company creates and delivers original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, Premium Live Events, digital media, and publishing platforms. WWE's TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including Netflix, ESPN, NBCUniversal, USA Network and The CW. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Live Event Operations Manager

The Live Event Operations Manager is a dynamic, strategic, and detail-oriented leader responsible for overseeing and optimizing all aspects of departmental business operations within the Live Events division. This role blends operational priorities with revenue strategy, requiring a proactive problem-solver who can manage day-to-day functions while driving high-impact initiatives that enhance profitability, efficiency, and fan experience.

Responsibilities

• Oversee a broad range of functional responsibilities critical to live event business operations, including reporting, cross-departmental systems management, and promotional support across domestic and international markets.
• Manage program timelines, budgets, and deliverables for assigned initiatives, including VIP experiences, premium offerings, and upsell programs.
• Leverage CRM systems and data analytics tools to assess fan behavior, purchasing trends, and campaign effectiveness.
• Liaise across all creative departments, consolidating creative requests from multiple internal stakeholders, aligning priorities and timelines, and ensuring the timely, accurate, and strategic execution of all creative deliverables.
• Develop and implement departmental revenue strategies to maximize ticket sales, ancillary revenue, and overall event profitability.
• Support administrative and strategic needs of the department as designated by the Head of Live Events.
• Utilize dynamic pricing tools and ticketing platforms to analyze demand patterns, pace reports, and real-time sales data to optimize pricing and inventory allocation.
• Monitor departmental KPIs and revenue performance metrics, generating recurring and ad hoc reports to support executive decision-making.
• Build and maintain strategic relationships with key partners, vendors, suppliers, and internal stakeholders within the TKO ecosystem.
• Maintain current knowledge of all TKO programming, storylines, products, and talent to ensure strategic alignment across initiatives.

Qualifications

• Bachelor’s degree in Business Administration, Event Management, Marketing, Finance, or a related field.
• 3–5 years of experience in live event operations, business operations, ticketing, revenue management, or a related industry.
• Strong understanding of ticket pricing strategies, demand-based pricing models, yield management principles, and secondary market dynamics.
• Proven ability to analyze sales data, interpret pace reports, and translate insights into actionable pricing and revenue strategies.
• Strong oral and written communication skills with proficiency in Microsoft Office Suite and Adobe Suite.
• Exceptional organizational and multitasking skills with the ability to prioritize competing deadlines in a fast-paced environment.
• Strong interpersonal skills and the ability to collaborate effectively across departments.
• TKO product knowledge preferred.

WWE EEO Statement: