Manager, Guest & Workforce Bus Management, FIFA World Cup 2026

Manager, Guest & Workforce Bus Management, FIFA World Cup 2026

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Miami

Description
Reporting organisationally to the Senior Manager, Bus Management, the Manager, Guest & Workforce Bus Management will be a key member of the FIFA26 Transport team, and work in close collaboration with the Operational Services team and other key individuals responsible for delivering the implementation of FIFA Constituent Bus Systems operation.

THE POSITION
The main responsibilities and oversights of the Manager, Guest & Workforce Bus Management for the FIFA World Cup 26™ include:

• Responsible for Readiness of FIFA guest and workforce Bus Operations.
• Implements the daily transportation program for all buses.
• Re-scheduling all buses according to the revised needs and demands.
• Articulate test and deploy the required operational plans for all aspects and phases of the FIFA Guest and WKF Operation and ensure that all involved staff is trained appropriately.
• Professionally represent the Bus System function in cross-functional planning meetings of relevant level and as required.
• Manages day to day Bus operations activities during tournament time.
• Directs the scheduling of daily transportation operations and ensures compliance with operating policies, regulations, labor agreement and work rules.
• On twenty-four (24) hour basis, he/she will be required to respond and assume command during emergencies or major incidents.
• Ensures timely performance and restoration of service when delays occur by creating alternate routes, setting up shuttles and dispersing supervisors to problem areas.
• Observes and evaluates the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding buses, etc.)
• Design & Implementation of FIFA Guest and WKF bus Operation policies and procedures.
• Assist to Senior manager Bus Management Transport to designs and implements Bus Operation Plan across United States, Canada and Mexico to service all FIFA Constituent Groups, based on FIFA requirements and agreed service levels including but not limited to:
o World Cup Tournament
o Final Draw
o Test Events
o Team and Referees Workshops
o Other side events
• Integrates with Transport Client Services team and Bus Operations functions within Event Transport .
• Content preparation (slides, handouts, etc.) and preparation of reports for the FWC-related management and working meetings.
• Overseeing training of staff and contractors, if applicable, to ensure Bus Services are delivered according to the Plan.

YOUR PROFILE
• Bachelor's Degree in Transportation or business administration, or a combination of education and experience relating to position.
• Minimum of 5 years Transport work experience: ideally within the football, sport event or Five (5) years of experience as a Bus Operator, Bus Service Supervisor or Bus Instructor, or five (5) years equivalent management position.
• Experience in conflict resolution and customer service.
• Must possess a valid driver's license.
• Able to effectively present information and respond to questions from support staff, managers, and clients. Individual must be motivated, capable of working independently, with excellent written and oral communication skills.
• Transport or Bus operation experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.).
• Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.
• Intermediate knowledge of administration and management principles.
• Intermediate knowledge of business process management.
• Ability to provide excellent customer service.
• Ability to prioritize customer's needs, authority requirements, and FIFA26 regulations.
• Advanced skill in conflict resolution.
• Must be organized and detail oriented.
• Advanced communication skills.
• Ability to work both independently and lead a team.
• Fluent in English. Spanish and/or French proficiency is a plus.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools