Manager, Guest Programme

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Job Overview

We’re looking for an experienced Account Manager to join our growing team on a fixed-term contract through August 2026, based at our London office. You’ll support Ticketing & Guest Management operations for the FIFA World Cup 2026, managing project development and operational delivery for one of our largest global clients.

You’ll bring proven experience in client servicing, event project management, communication, and budgeting—with a passion for delivering world-class live experiences. Flexibility is key, as work will take place across the US, Canada, and Mexico.

What You’ll Be Doing

• Support planning and execution of guest programs, including hotel and venue management, guest communications, gifting, and merchandise.

• Assist with on-site delivery and event operations.

• Prepare client-facing materials such as presentations, project plans, and event playbooks.

• Manage third-party suppliers and coordinate across internal teams (creative, strategy, content, production).

• Lead or support client meetings, communications, and reporting.

• Track budgets, process invoices, and maintain project documentation.

• Oversee and mentor junior team members.

• Ensure projects meet agreed briefs, timelines, budgets, and KPIs.

What You'll Need:

• 3–5 years’ experience in account management or event project management, ideally within live events, sports, or hospitality.

• Strong client service and communication skills, with confidence leading presentations and updates.

• Demonstrated ability to manage multiple workstreams, suppliers, and stakeholders.

• Detail-oriented, organized, and calm under pressure.

• A true team player with a flexible, solutions-driven mindset

• Based in London, with the ability to travel internationally and work flexibly during event periods.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.