Lead - Reverse Logistics & Circularity

In short

The Lead, Global Reverse Logistics & Circularity will drive the warehousing and logistics components of On's Cyclon 2.0 circularity strategy. This critical position involves developing a comprehensive logistics framework, operationalizing the vision by integrating suitable partners into On's network, and establishing robust circularity standards. You will be responsible for the global execution of the Take-Back program, designing operational processes, and leading their implementation across On’s global reverse logistics warehouse network. This position reports to the Head of Warehouse Operations on the Global Supply Chain team.

Your Mission

• Strategic Prioritization & Innovation: Clearly understand what to prioritize and innovate without relying on predefined paths or maps, remaining curious and open to learning.
• Operational Flow Design & Optimization: Lead the design of operational flows for the Cyclon Program, translating corporate strategy into optimized processes while challenging assumptions due to the program's unprecedented nature.
• 2026 Circularity Launch: Successfully launch Cyclon 2.0 in the US, UK, and CH and expand to EMEA and Canada, establishing a regional network for recycling, recommerce, and repair.
• Operational Implementation & Hypercare: Develop and execute the implementation roadmap, creating SOPs, training materials, and documentation to ensure successful ramp-up across the network.
• Return Efficiency & Standards: Optimize return efficiency to achieve a processing time of < 3 days and implement the Standard Return and Grading Rules Playbook to ensure a consistent customer experience.
• Stakeholder Management: Build a diverse network within On, collaborating with Digital, Tech, and Regional Ops teams to secure alignment and keep the company informed on initiative progress.
• Process Improvement: Identify and implement opportunities for process streamlining within the logistics warehouse network to optimize for scale and consumer reach.
• Inventory Health: Develop and execute the Overstock/TST/DAM concept to improve inventory health within the Distribution Centers.

Your story

• Experience: 7-10 years of progressive experience in implementing operational processes, with a strong focus on reverse logistics, recycling, and circularity.
• Education: Bachelor's degree in Business Administration, Logistics, Supply Chain & Operations Management, or a related field (preferred).
• 3PL Management: Expertise in 3PL management, including onboarding, performance management, and contract negotiation.
• Analytical Decision Making: Ability to gather information, identify key factors influencing a decision, and make informed independent decisions.
• Technical Proficiency: Experience working with systems such as WMS and D365.
• Language skills: English proficiency. Other languages are a plus.

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.