Lead - Account Services

In short

As a Lead, Account Services - Mexico, you will lead a team focused on servicing our most crucial retailer partners. Your focus will be on cultivating a high-performing team and implementing strategies that support our goal of becoming the leading sportswear company and furthering our mission to ignite the human spirit through movement. Your experience will be instrumental in building deep partnerships with Sales and accounts, strategically overseeing purchase order management, and collaborating with warehousing and logistics to ensure efficient and timely product delivery, directly supporting sales initiatives and maximizing account potential. A key element of this role is establishing strong working relationships with the operational leaders for our Key Accounts, acting as an operational liaison between Key Accounts and On internal teams.

Your Mission

• Establish the Account Services function in Mexico, a new direct market for ON in partnership with the Americas Supply Chain leadership and commercial partners.
• As a key strategic partner in sales strategy, proactively drive overall success by leveraging data-driven insights to shape strategic decisions in close collaboration with the Head of Mexico Supply Chain and Director of Americas Account Services, emphasizing the importance of cross-functional work with sales, marketing, and global teams.
• Hire, coach and develop your team of specialists and coordinators, providing strategic direction and fostering a high-performing and collaborative environment.
• Challenge current processes and practices by providing creative solutions to drive continued enhancements, strengthening the relationship between On and our accounts.
• Identify and mitigate risks to achieve on-time deliveries, sales targets, and/or strategic objectives.
• Establish a framework and drive frequent, authentic, and transparent communication between Account Service and Sales, discussing On’s orderbook actions, issues and improvements that support wholesale partner growth.
• Manage any escalations from the Warehouse regarding larger account movements, business critical issues, or future shifts in operation that could have building wide implications, either through the Pillar meetings or directly with leaders of those meetings.

Your story

• 5+ years of progressive experience in customer support, logistics, or operations roles, with increasing levels of responsibility.
• Experience and Knowledge of policies and processes of Key Accounts in Mexico including Liverpool, Palacio de Hierro, Innovasport and Innvictus.
• Proven experience directly managing and developing a team of direct reports.
• Exceptional interpersonal skills with a strong focus on relationship building, active listening, and effective questioning, with the ability to communicate strategically and persuasively across multiple levels and functions.
• Intermediate to advanced Excel skills, including proficiency in formulas, formatting, and pivot tables.
• Strong knowledge of ERP systems and business intelligence reporting, with Microsoft D365 experience being a significant plus.
• Highly analytical with a demonstrated ability to make strategic, data-based decisions.
• Proven ability to conduct thorough root cause analysis and implement effective problem-solving strategies.
• Travel Required: up to 20%
• English & Spanish fluency

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.