Head Of Talent Operations, Americas

In short

As the Head of Talent Operations, Americas, you will be responsible for the full scope of our talent operations, ensuring all processes from payroll and benefits to contracts and HR compliance run with precision and care for both our corporate and retail populations. Reporting to the Director of Talent, Americas and sitting on the Americas Talent Team, you will serve as the functional expert for the region, partnering closely with global systems and stakeholders to build a scalable and human-centered foundation for our growth across the US, Brazil, Canada, and Latin America.

Your Mission

• Own the day-to-day talent operations across the Americas, ensuring seamless execution of all payroll, benefits, and HR processes for a diverse population including both corporate and retail team members
• Lead, mentor, and guide a team of Talent Operations Specialists, ensuring their ongoing professional development and alignment with our business goals
• Serve as the primary point of contact and subject matter expert for all talent operations-related inquiries for the region
• Lead the operational rollout for new talent systems and processes, ensuring successful adoption and implementation across all teams
• Proactively identify and resolve complex HR compliance issues, staying ahead of local regulations and providing expert guidance to stakeholders
• Contribute to On’s Retail growth guiding the areas of Talent Operations, to ensure we have the proper set up to scale and grow the retail population in new US states and countries.
• Co-create scalable processes and documentation that support our rapid growth and expansion into new markets like Latin America
• Partner with the global Talent Operations team, providing regional insights and ensuring alignment on systems and operational standards
• Guide and support our People Leaders and employees through complex situations related to contracts, job changes, and off-boarding

Your story

• You bring 8+ years of progressive experience in talent operations, human resources, or a related field, with deep functional knowledge of payroll, benefits, and HR compliance for both corporate and retail employee populations
• You have 5+ years of direct people leadership experience, guiding a team to deliver operational excellence and high-quality employee support
• You are a systems-thinker who can translate business needs into operational workflows, leveraging technology to create scalable and efficient processes.
• Deep understanding of Workday and HRIS data management.
• You have proven experience in navigating complex state, regional and country-specific regulations, particularly in the US, Brazil, or Canada, and can anticipate future challenges in expansion
• You demonstrate exceptional judgment and discretion in handling sensitive and confidential employee information
• You are an expert communicator and relationship builder, capable of partnering with diverse stakeholders from individual employees to senior leaders

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.