End User Support Engineer

Company Description

We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.



Job Description

ABOUT US: To strengthen our experienced teams, we are looking for End User Support Engineer that will join our office in Gera /Leipzig. You will be a part of local and international IT support team in the Sportradar.  

 

THE CHALLENGE:  

• Being the 2nd level of tech support.
• Installation and maintenance of hardware & software. 
• Responding in a timely manner to Local IT Support issues and requests. 
• Full ownership of local IT Support, including supervision of other local IT Support team members. 
• Local IT procurement and work with global standards.  
• Setting up accounts for new users.
• Keep a technical documentation of specific Local IT processes. 
• Maintenance of localIT asset inventory. 
• Collaboration with our global IT teams. 
   

YOUR PROFILE:  

• Associates or Bachelor's Degree in Computer Science or equivalent experience. 
• Work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Experience leading teams or sub teams desired.
• Knowledge of popular platforms & software applications (Microsoft, such as Azure, 365 Exchange, Office 365).
• Comfortable working with clients and assisting through company helpdesk software.
• Ability to perform remote troubleshooting and provide clear instructions.  
• Understanding Windows OS /MacOS/ Linux client OS platforms.
• Microsoft Cloud solutions.
• ITIL Processes (Desired).
• Knowledge in cloud infrastructure desired.
• Good written and verbal communication skills.
• Fluent in English.
• Willingness to learn new technologies.
• Positive, team player with a can-do attitude.
• Travel availability between 10 and 20% desired. 
   

OUR OFFER:  

• The opportunity to work in a global company shaping the future of sports technology.
• Collaborate with teams across the business, gaining exposure to diverse business operations.
• A dynamic and rewarding environment where innovation and leadership are valued.
• Opportunities for personal growth and career advancement.
• Flexible, hybrid working model.

Additional Information

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences