Director, Solutions Group

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit .

WHAT YOU WILL BE DOING

The Director, Solutions Group leads a high-performing team that bridges sales, and production by architecting and defining profitable solutions for complex projects.  They are responsible for the day-to-day leadership, coordination, and development of a cross-functional team consisting of Sales Engineers, Solutions Engineers, Estimators, Draftsmen, and a Sales Operations Specialist. This individual will drive collaboration across departments, optimize workflow processes, and ensure the team consistently delivers high-quality solutions that align with client expectations and internal capabilities.

The Director will maintain operational excellence across estimating, pre-sales engineering, RFP development, and experiential planning, serving as a key liaison between sales, design, production, and install teams. They will support in driving department strategies and continuous improvement initiatives.

Responsibilities:

Leadership and Strategy

• Direct oversight of Solutions Group team members.
• Mentor and develop team members to increase team efficiency and reduce rework.
• Own the development, documentation, and delivery of training programs on estimating practices and solution development for the Solutions and Project Management teams, ensuring all new and existing team members are proficient in core processes promptly after onboarding.
• Establish a knowledge transfer framework to reduce single-point expertise and improve team-wide consistency and quality.
• Conduct regular 1:1s, performance reviews, and team development efforts that drive measurable gains in speed, complexity handling, and output quality across the team. Ensure feedback leads to clear performance improvement.
• Ensure team goals align with department and company objectives.

Execution, Quality Assurance & Risk Management

• Ensure scoped project deliverables are completed on time and meet client requirements.
• Maintain a high accuracy rate in resource planning forecasts tied to project needs and opportunity qualification.
• Monitor and manage team workload, ensuring balanced assignments and clear priorities.
• Minimize errors in technical documentation and proposals delivered to downstream teams (Project Management, Production).
• Maintain a high on-time rate for proposal and estimate submissions, with no major revisions required by downstream departments.
• Ensure all approved projects include completed documentation checklists and handoff protocols before moving into production.
• Ensure cross-functional kickoff and alignment meetings occur for all projects, events, or complex fabrication/install requirements.
• Participate in departmental improvement initiatives and lead project postmortem reviews for lessons learned.
• Submit regular dashboard updates on team KPIs including turnaround times, rework rates, and solution quality indicators.
• Embed SOPs, checklists, and onboarding materials to standardize practices.
• Work with Contracts Manager to ensure all scope documents are reviewed for contractual alignment before being submitted to clients.

THE SKILLS AND EXPERIENCE YOU NEED

Qualifications and Experience:

• 5+ years of experience in project management within large-format print, custom fabrication, live event production, and signage.
• 3+ years in a leadership or supervisory role.
• Knowledge of fabrication, large-format print production, and installation methods.
• Experience reviewing technical drawings, estimates, and proposal packages.
• Strong operational acumen with experience in budgeting, and resource planning.

Required Skills and Abilities:

• Excellent leadership, mentorship and team development skills.
• Excellent communication and interpersonal skills.
• Exceptional organizational skills and attention to detail.
• Proficiency with project management platforms and documentation tools.
• Collaborative mindset with a focus on cross-departmental alignment.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.

We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.

If this sounds like a place you’d like to work, let’s talk!

Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.