Customer Care Specialist - 1st Level Support

Company Description

We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.



Job Description

We are looking for a Customer Care Specialist to join our international Customer Support team.  
The Customer Care Specialist will provide our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. You'll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers and by this creating long term customer relationships. 

Our award-winning, certified Customer Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success. 

THE CHALLENGE: 

• Become an expert on Sportradar's products and services
• Communicate well and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences
• Quickly and efficiently respond to and resolve customer queries through chat, ticket system and email
• Supervision of internal support related processes and tasks reporting
• Incorporate and share customer feedback to advocate for the customer
• Monitor internal system and service health status and proactively report deviances to the appropriate teams
• Escalate critical service and technical issues to the appropriate channel and take ownership
• Take over support related projects, initiatives and their independent processing
• Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support

YOUR PROFILE: 

• Ideal candidate will have previous experience in a similar role 
• High interest in and understanding of international B2B client support and communication 
• Very good English skills both written and oral (e.g. FCE - First Certificate of English Cambridge) 
• A passion for sports is beneficial, but not required.  
• Ability to multi-task and maintain high attention to details. 
• Willingness to work in shifts  
• Ability to solve problems logically and critically 
• A good understanding and working knowledge of the internet, technical concepts (e.g. you understand terms like XML, API, browser, cache, HTML)  

OUR OFFER: 

• The opportunity to work and develop within an inspiring and fast-growing company 
• Collaboration with friendly colleagues from all over the world 
• Modern international company structures and flat hierarchies 
• A highly motivated, award-winning and certified team 
• Education and training including the Sportradar eAcademy 
• Hybrid work environment 
• Team activities, like summer party and Christmas party 
   

Buckle up, hold on tight and get ready for an incredible adrenaline-rush throughout this exciting ride with us: #maketheteam and shape your future as well as ours! 

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences



Additional Information

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences