Coordinator – Vendor Compliance And Customer Master Data

In short

This role is located in Portland, OR for a hybrid work environment.'

As a Coordinator in Vendor Compliance and Customer Master Data, your primary focus will be the oversight and processing of chargebacks as well as maintaining customer master data. You will be the go-to expert for chargeback and master data requests, managing these through various channels including email and our core systems like Salesforce and Dynamics 365. Your approach will be omni-channel and data-driven, consistently embodying the core values of the On Spirits. As a Coordinator, you will be expected to input chargebacks received from retailers and maintain customer master data requests. Research, troubleshooting, proactive problem-solving, in-depth data analysis, and strong deductive reasoning skills will be critical in your daily responsibilities.

Your Mission

• Oversee the creation, maintenance, and accuracy of customer master data in On’s systems, ensuring a single, comprehensive view of customer information.
• Conduct regular audits and reviews of customer data to identify and rectify inaccuracies promptly.
• Collaborate with cross-functional teams, such as Sales and Customer Support, to address and resolve data quality issues in a timely manner.
• Ensure data consistency and accuracy in the flow of customer information between different platforms.
• Collaborate with finance, account services, sales operations and logistics to ensure chargebacks are received and invoiced in a timely manner

Your story

• You bring 1+ year of experience in data stewardship, compliance, or logistics
• You are highly organized, methodical, and hands-on, with a strong drive for continuous learning and process optimization
• You have experience with systems like Salesforce and Microsoft Dynamics 365, with the ability to navigate various platforms
• You are proficient in Excel and other Microsoft Office Suite programs, able to analyze large datasets and generate insights related to compliance and master data
• You demonstrate the ability to connect and partner cross-functionally to deliver exceptional results
• Experience working directly with strategic or national-level retail partners on supply chain issues is a significant plus

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.