Business Operations & Training Coordinator

Wasserman Music is a leading global agency representing prominent artists across all genres for live performance, touring, brand partnerships, and beyond. We are long-term career development strategists who work with artists to expand their reach and deepen their impact with audiences around the world.

Wasserman Music is part of Wasserman. Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 69 cities, including New York, London, Nashville, Chicago, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit .

Job Description

We are seeking a Business Operations & Training Coordinator to join our team and play a pivotal role in training & development, process & system management, as well as supporting the Operations team and assisting in business as usual tasks. This position requires a strategic thinker with strong relationship-building skills and a proactive approach to improving systems, training, and processes across the organisation.

Key Responsibilities

Process Management

• Update, implement, and maintain procedures to ensure efficiency and effectiveness.
• Establish and enforce standards and procedures to maintain consistency across Music UK operations.
• Identify opportunities for process improvements and ensure alignment with business objectives.

Training & Development

• Lead training and development initiatives, including providing systems training to new hires and existing employees.
• Collaborate with department heads to refine and enhance new hire training processes.
• Actively engage with key stakeholders to identify opportunities for continuous improvement and ensure best practices are upheld.
• Create and manage company documentation and knowledge bases, ensuring accurate record-keeping and information accessibility.

Business Partnering

• Evaluate existing business processes, identify inefficiencies, and recommend improvements based on the needs of agents and departments.
• Develop and activate new projects and ideas that align with the company’s strategic goals, ensuring successful execution and adoption.
• Execute and work independently on ongoing projects.

Qualifications & Skills

• Proven experience in business operations, CRM management, or a related role.
• Strong project management skills with the ability to develop and execute strategic initiatives.
• Excellent communication and relationship-building abilities.
• Experience in training and development, particularly in system/process training.
• Strong analytical skills with the ability to assess business needs and implement solutions.
• Ability to work collaboratively across multiple teams and departments.
• Strong problem solver and individual who is comfortable working across many competing tasks and deliverables with minimal oversight.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.