Advisor, People Operations

Onboarding & Offboarding

• Oversee contract generation for all of EMEA & APAC for employee and contingent workforce and personally handle specialised and/or senior contracts directly
• Ensure all compliance processes and tracking for new hires are completed, including ownership of right to work verification and re-verification processes.
• Oversee the end-to-end IR35 and contingent worker process, including status determinations, documentation, and guidance to stakeholders and team
• Build out standardised onboarding process for EMEA & APAC to ensure consistent and efficient onboarding across both regions
• Responsible for the content and delivery of training sessions for new hires
• Oversee offboarding processes, ensuring proper closure of accounts and systems
• Work collaboratively with cross-functional teams (IT, Office Services, People Partnering) to deliver a seamless and efficient operational process

Employee Support & Information Sharing

• Build and maintain employee-facing content on the company intranet and Workday to enable self-service.
• Work with wider team to automate communication and processes through Workday and other systems
• Provide initial guidance to employees on all aspects of the employee lifecycle and escalate as needed to other people team members
• Manage employee queries via the people ticketing system, assigning tickets across the team and ensuring a professional, positive employee experience
• Develop and enhance the ticketing system to better address employee queries, including the implementation and tracking of SLAs
• Report on people team tickets to gain insights on where we can make changes to our processes and content to better support employees and streamline processes

Data & Record Keeping

• Oversee and actively manage data processing in Workday
• Manage and maintain templates for employee and contingent worker agreements along with variation and benefit letters
• Document processes in the team playbook
• Ensure all HR documentation is kept confidential and securely filed in a timely manner

General

• Support with ad hoc projects
• Actively contribute to a culture of continual improvement, making recommendations and using initiative to ensure best in class People Operations delivery

The above forms the main areas of responsibility for this role, but it is not exhaustive and it should be noted that duties may change over time, so the need for flexibility is key and the job-holder will be expected to co-operate with reasonable changes as required.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.

We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.

If this sounds like a place you’d like to work, let’s talk!

Wasserman is a global leader in sports, music and entertainment. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.