Venue Technology Coordinator x3 (women's RWC England 2025 LOC)

Venue Technology Coordinator x3(Women's RWC England 2025 LOC)

FIXED-TERM CONTRACT

Based in the official location of Bristol, Northampton or York (plus 2 days every fortnight in the Twickenham Central office) OR based in Twickenham 3 days a week, with travel to venue as required for the role.

****APPLICATION DEADLINE IS WEDNESDAY 16TH APRIL****

Women's Rugby World Cup England 2025 (Women's RWC 2025) will be the 10th edition of the women's tournament. World Rugby, in partnership with the Rugby Football Union (RFU) and UK Sport, have formed a Local Operating Company to plan and deliver the event.

Ambitions for the tournament are at an all-time high as women's rugby is one of the fastest growing team sports in the world. Women's RWC 2025 will be the ultimate stage for the best players, teams and coaches from 16 nations across the globe and is set to be the biggest and most widely watched women's rugby event ever. If you are interested in being a part of a tournament that will celebrate a generational moment for global rugby, apply today!

Women's RWC25 LOC is looking to appoint x3 Venue Technology Coordinators who will report into the Technology Operations Manager. The Venue Technology Coordinator is a key member of the team that will be responsible for supporting the Technology Team and RWC25 technology suppliers with the implementation, operational support and decommissioning of the ICT infrastructure and services across the RWC25 Tournament venues.

During Tournament Time, this role will transition to Venue Technology Manager, and as such additional training and support will be provided.

What you'll be doing:

• Be the single point of contact for any and all technology incidents on Venue.
• Ensure end user queries and issues are captured, validated, and triaged for further analysis.
• Support the Technology Team with the development of operational plans.
• Establish and maintain effective working relationships with staff, key stakeholders, suppliers and other external parties as required.
• Assist with coordination of operational service delivery by external ICT specialist providers to compliment in-house resource ensuring that the infrastructure is properly supported and developed.
• Participation in Venue management planning meetings and workshops, test events, readiness exercises and technology testing.
• Organise and supervise contractors and outside support staff, ensuring that work is carried out successfully and all technology is implemented at the Venues as planned and to the agreed schedule.
• Monitoring of completed installations to ensure technology equipment is operating to required standards; and daily reporting on technology status escalating of issues as appropriate.
• Provide high quality customer service to all parties, internal and external.

• Responsibility for ensuring Technology equipment and services are securely removed and accounted for from the Venues; ensuring existing Venues services are returned to their original state, and Venues are left in good condition.
• Assist with the coordination and supervision of the Technology volunteers at the Venues.
• Liaison with the RWC 2025 Venue Team and participation in Venue meetings; and Daily reporting and escalation.
• Undertake other duties as determined by the RWC2025 Technology Operations Manager to meet team and organisation objectives.

Experience & knowledge you'll need:

• Previous experience of working with Technology at an Event.
• Experience of delivering IT services and infrastructure in a high availability environment.
• Working knowledge of IT industry standards and new technology opportunities.
• General knowledge of the hardware in use including peripheral devices such as printers.
• Ability to identify, coordinate and diagnose issues and problems.

Nice to Haves:

• Experience managing technology solutions and projects in multi-vendor environments.
• Practical and pragmatic approach to scoping business requirements which are fit for Tournament purposes as opposed to for a business as usual operation.
• Operational knowledge of event Technology Infrastructure design and delivery

PERSONAL ATTRIBUTES:

• A passion for sport and to contribute to the further growth of the women's game.

• Role-models World Rugby's values of Discipline, Respect, Integrity, Passion, and Solidarity.
• A positive, ‘can-do' attitude; someone who is resilient, flexible, curious, and delivery focused.
• Adept at working under pressure in a fast-paced environment, delivering work to deadlines and honouring commitments.
• A collaborative team player, who builds strong relationships with colleagues and a diverse range of stakeholders.
• Excellent planning and organisational skills, managing multiple workstreams at once; meticulous attention to detail.
• Can navigate ambiguity and cut through complexity, taking a logical and creative approach to problem-solving.

Diversity, Equity & Inclusion:

Women's RWC 2025 LOC is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.