Venue Operations Management FIFA World Cup 26 All Host Cities

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Reporting organisationally to the Venue Operations Director, the Venue Operations Management team—including Venue Management Central, Venue Management Coordinator, Venue Management Specialist, Venue Operations Coordinator, and Venue Operations Manager—plays a critical role in ensuring each FIFA World Cup 26™ stadium operates efficiently, safely, and in full alignment with FIFA standards. The main responsibilities include:

Venue Administration & Coordination

• Assist with daily venue administration, documentation, logistics, scheduling, and operational communications.
• Maintain organized operational files, venue reports, and distribution lists.
• Prepare structured meeting agendas, take detailed notes, track action items, and ensure timely follow-up.
• Manage and update all venue contact lists for staff, vendors, and stakeholders.
• Oversee meeting room bookings, ensuring no scheduling conflicts and supporting all logistical/technical needs.
• Administrate the MS Teams venue channel, uploading key documents, maintaining structure, and ensuring information accuracy.

Match-Day Operations

• Manage the Stadium Operations Center (SOC) log in WeTrack during match days, recording incidents and updates in real time.
• Monitor stadium operations and support fast, accurate issue-escalation and problem resolution.
• Support pre-match venue readiness checks, stadium walk-throughs, and daily readiness reports.
• Coordinate team arrivals, official logistics, and V/VIP movements in alignment with competition requirements.
• Support spectator flow operations from transport hubs and parking areas through to seating areas.
• Ensure readiness of priority operational spaces, including dressing rooms, BOH areas, offices, and overlay items.

Functional Area Support

• Liaise with all Functional Areas to resolve outstanding operational points.
• Provide real-time coordination between functional leads, supporting communication and issue management.
• Assist with readiness exercises, tabletop simulations, rehearsals and cross-functional operational planning.

Workforce & Leadership Support

• Step in as Acting Venue Operations Manager or Acting Venue Operations Director when required.
• Support workforce planning, briefings, distribution of daily run sheets, and daily leadership communications.
• Supervise venue operations staff, volunteers, and contractors during key operational periods.
• Foster a collaborative, solutions-focused operational culture across the venue.

Reporting & Continuous Improvement

• Prepare and submit operational reports for leadership and HQ.
• Track and document lessons learned and support continuous improvement of venue processes.
• Maintain accurate, timely reporting on incidents, operational risks, and resolutions.

Education & Qualifications

• Bachelor’s degree in Sports Management, Event Operations, Business Administration, Facility Management, or related field preferred.
• Equivalent professional experience in venue operations, stadium management, live event production, or major events accepted.

Work Experience

• Experience in venue or stadium operations for major events, sports competitions, entertainment venues, or large-scale live operations.
• Proven ability to coordinate cross-functional teams in a fast-paced, high-stakes environment.
• Experience working with operational command centers (SOC, TOC, MOC) and incident-logging systems such as WeTrack (preferred).
• Strong administrative and organizational experience with meeting coordination, documentation, and reporting.

Language

• Fluent in English.
• Spanish and/or French proficiency is an asset.

Technology

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong experience using Microsoft Teams for operational communication and documentation.
• Familiarity with incident-logging and operations systems (WeTrack or similar).
• Comfortable using stadium communications equipment, radios, and digital scheduling tools.