Technical Operations Support TechOps

Deltatre is looking to hire a technical individual with knowledge and experience in video streaming and IT application infrastructure to provide support to internal and external clients on a shift basis for our OTT operations during live sport matches (Football, Golf, Tennis, etc).

The successful applicant will join a team whose tasks are to support the operations and configuration of our expanding portfolio of online video players and OTT video solutions for multiple high-profile clients in the sporting and broadcasting world. This is a technically demanding role and requires the individual to be a strong team player, possess the ability to multitask, and be able to perform calmly and efficiently under pressure. They must demonstrate a blend of technical skills and responsibility in order to perform their job well.

The right candidate will also have plenty of opportunities to help improve the technical operational workflows and develop new processes. In addition, applicants should be keen and quick to learn new technical skills, a passion for Sport is extremely valuable for this role and ability to work flexible hours is mandatory, as due to the nature of our work, evening and weekend shifts will be necessary.

Responsibilities:

Following training on Deltatre's products and services, the TechOps will be responsible for:

• Providing live operational support to key projects ensuring that all services are running while monitoring software and hardware key performance metrics.
• Supporting the video encoding technologies used by the company.
• Monitoring the hosting platforms before and during operational events.
• Operating and Monitoring live video encoding and packaging for live sporting events.
• Ensuring that operations run smoothly, by creating and following operational and technical job sheets and checklists.
• Ensuring that all monitoring is set up appropriately and efficiently.
• Working with various hosting platforms on premises, Azure/AWS cloud to monitor and configure applications.
• Working with Microsoft Azure to deploy and support hosting services.
• Supporting Windows Server, Active directory and DNS.

• 1+ years’ experience in Live streaming or broadcast environments.
• Experience working with Live online video streaming, assisting with 24/7 linear channel monitoring and system and alert monitoring.
• Experience working with cloud service providers like MS Azure, AWS and/or Alibaba
• Good PowerShell and/or command line skills very desirable.
• Knowledge ot broadcast systems, IP formats and streaming protocols.
• Excellent communication skills (able to clearly and credibly explain technical concepts, issues and solutions to people who may not have the same technical background).
• Has ideally worked in an external client-facing technical role.
• Confident to make decisions to resolve issues with limited supervision.
• Enjoys working in a fast paced and highly pressured environment.
• Willingness to work late shifts and weekends, given the timing of global sports operations.
• Able to follow and produce reliable, clear and quality (process) documentation.
• Good knowledge and practical experience of technologies mentioned.
• Experience working as a web administrator with IIS experience, very advantageous.
• Degree educated with a science or technology focus (desirable).

We’re looking for someone who is:

• communicative to leave no-one in the dark and to work with your team successfully
• reliable so we know that we can call on you to meet deadlines
• passionate about the latest technologies and standards
• proactive to suggest improvements, identify and fix potential issues
• solid technically speaking, to advise both Clients and internal teams

Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.

Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.

Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.