Team Services Coordinator

Team Services Coordinator

Application Deadline: 25 December 2024

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Toronto

Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

THE POSITION
Main activities and responsibilities:
Reporting organizationally to the Team and Referee Services Operations Manager, the Team Services Coordinator will be responsible for developing and managing efficient working relationships with teams (Member Associations) through proactive communication, timely information sharing, expectation management and problem solving both before and during the FIFA World Cup 2026™ (FCWC26).

The Team Services Coordinator will act as a key liaison between FIFA and the specific Participating Member Associations (PMAs). The Team Services Coordinator will also be responsible for a number of operational projects related to teams' participation and activities.

The main responsibilities and oversights of the Team Services Coordinator for the FIFA World Cup 26™ include:

Pre-tournament time role:

• Communicating with the teams on a daily basis, assisting them in their preparations, briefing them for the tournaments and supporting them during the FWC26.
• Supporting Team Services with planning and implementing additional Events, such as Team Seminars and Team Workshops and by organizing these events in the agreed locations.
• Preparing, coordinating & accompanying team delegations on official Team Base Camps' (TBCs) and venue inspection' visits in Canada together with the Team Facilities team in Miami.
• Assisting Team Facilities team in the operational planning of Team Base Camps (TBCs) and Venue Specific facilities.
• Maintaining the Member Association database with the most up to date information related to the assigned teams.
• Supporting the creation and implementation of FWC26 Team Services related policies, procedures and guidelines involving all stakeholders.
• Supporting the Team Services Referee and Operations Manager in cross-functional coordination with all relevant Functional Areas.
• Supporting the Team Services Referee and Operations Manager with the preparation of content for presentations, handbooks and reports.
• Supporting the Team Services Planning Manager based in Miami with the recruitment and training of the Team Liaison Officers (TLOs).
• Supporting FIFA Team Services with the official communication to teams and Zurich based operations.

Tournament time role:

• Cooperating with all Functional Areas and service providers to support respective four Participating Member Associations daily.
• Ensuring that all additional requests of respective teams related to facilities and operations are fulfilled and implemented.
• Inserting planned Teams' activities on team services scheduling platform, assisting Team Liaison Officers with this task during Event time.
• Assisting Team Liaison Officers of respective teams by being in constant contact with them, resolving and escalating issues at the Main Operations Centre.
• Any other task related to coordination of services to teams that will be required.

YOUR PROFILE
FIFA World Cup 26 Skills Framework:
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications:

• Excellent customer service experience.
• High level of presentation skills.
• Excellent communication skills – oral and written.
• Ability to work with a team and independently.
• Strong relationship management skills with diplomacy, tact and ability to build effective working relationships with all types of people and cultures.
• Exceptional planning, organizational and administrative skills.
• Positive attitude, patience and persistence.
• Ability to multitask and work on multiple projects at the same time.
• Knowledge of event planning - any event project management process is an added benefit.
• Strong facilitation, negotiation and interpersonal skills.
• Flexibility when faced with ambiguity or constant change.
• Excellent ability to work under pressure.

Work Experience:

• A minimum of 2 years of experience in Competition Management, Team Management or Event Services fields in large international events.
• Proven track record in managing complex projects, including both pre-event and event time.

Languages:

• Must be fluent in English, written and spoken. Knowledge of the FIFA Official languages is an asset.

Technology:

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.