Team Lead Credit

Purpose & Overall Relevance for the Organisation:

adidas GBS delivers high quality services for Finance and Accounting. In Bogotá we are opening a new GBS center with the aim of serving the LAM countries in several processes.

Credit and Collections are responsible for performing daily activities such as Dunning and Collection, Dispute management and Credit Management. The team deliver all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects. General functional expert with responsibility for processes and the delivery of services with his/her team.

Key Responsibilities and General Accountabilities:

• Ensure team’s management including coaching, training, motivation and performance appraisal guidance, including the management and development of the team
• Supervise the daily operations by adhering to the agreed SLAs towards the business partners. 
• Build and ensure good relationships with business partners and the global functional Team on a proactive basis
• Develop and report relevant KPI’s for area of responsibility
• Ensure that KPI’s are maintained, achieved and reported in a correct and timely manner 
• Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work
• Problem analyses and proposal or assessment of solutions, and respective implementation
• Establish and maintain strong financial controls over the work performed
• Acting as the backup for the Manager of the area 

Key Relationships:

• Cash Application Teams
• Customer Service Teams
• Record to Report Teams
• Market Finance

Knowledge, Skills and Abilities:

• Complete familiarity with Microsoft Office or equivalent tools 
• Solid knowledge in the use of SAP
• Solid knowledge of Order to Cash related functions  
• Ability to read, write and communicate in English and Spanish in a business setting 
• Ability to work independently
• Ability to pay close attention to detail
• Solid interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety functions
• Problem solving and analytical skills
• Hands-on attitude
• Self-motivated and self-directed individual
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Good communication skills / good team player, and strong stakeholder management skills
• Experience in managing a team at Team Leader level 
• Availability to travel for periods of 3 to 4 weeks

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent experience, preferable in accounting or business. 
• Minimum of 5 years of relevant experience 
• Direct functional experience (Order to Cash, Credit and Collections)
• Proven work experience in people management/ demonstrated ability to manage a medium-sized team.