Assistant Manager Operations, B2c & Inventory/Claims

Purpose & Overall Relevance for the Organization:

Responsible for overall eCOM orders fulfillment and Inventory, returns and reconciliation.

Key Responsibilities:

Primary

1. Supporting eCom business growth by managing daily warehouse outbound picking & distribution operations (adidas & adiGolf) are functioning safely with high level of accuracy, efficiency (cost & process) and productivity.
2. Optimizing outbound delivery performance with cost saving initiatives; strengthening processes and policies; leveraging systems.
3. Analyze and coordinate with eCOM channel team Sales for warehouse capacity planning at daily/ weekly/monthly and align 3PL on the same
4. To keep track the accuracy of consumer shipments and on time delivery & coordinate consumer claims handling and investigation between CS and 3PL warehouse team.
5. Responsible for eCOM cancellation driven by DC/inventory and work with all teams to meet target of <0.5%.
6. Work closely with Senior Manager SCM on various eCOM projects and initiatives and become one point of contact for all eCOM related projects/issues and topics
7. Work closely with eCOM channel team on peak and burst activations such as 6/6 or 11/11 and align DC capacities to deliver business as per agreed SLA
8. Maintain DPE as per agreed lead time to ensure and deliver SLA to consumers
9. Deliver eCOM COTIF and 3DD as yearly targets
10. Responsible for all eCOM returns, timely closure of RMA and ensure stock in back in the racks by working closely with CS teams and 3PL teams
11. Conduct deep dive analysis of eCOM returns and identify major factors driving returns and work with cross functional teams to reduce the returns %
12. Ensuring continuous creative improvement process thru problem identification and problem analysis.
13. Be responsible for 3PL Warehouse KPIs Performance, analyze & identify areas of improvement.
14. Vigilant in being the gatekeeper in any deviation in process.
15. Constantly analyzing the “health” status of the eCOM orders with the help of collected data.
16. Conduct regular audit check on 3PL POD, process and documentation
17. Ensuring timely submission of eCOM DC Productivity with high level of accuracy and other reports assigned.
18. Coordination and Communication with “internal customers” with regards to eCOM activities

Inventory and returns responsibilities:

• Work with 3PL DC team on cycle count plan and make sure the progress & result under control to meet the quarterly & yearly plan and the target.
• Make sure the physical goods are consistent with the system data (Daily Snapshot)
• Push related team to continually improve the stock accuracy.
• Daily take trouble-shooting and give great support to insure the operations running smoothly.
• Work with stakeholders and system lead to resolve snapshot discrepancies due to system issue with tickets and consistent follow ups.
• Prioritize to arrange the tasks reasonably when facing multi-tasks especially for special handling & additional support.
• Monitor the error/control daily report exactly.
• Report the cycle count result with reasonably analysis by weekly/monthly.
• Take complete responsibility for returns and claims (B2B and B2C)
• Work with internal teams on appropriate approvals and work with 3PL teams to execute returns and claims as per agreed timelines.
• Ensuring timely submission of Inventory reports with high level of accuracy and other reports assigned.
• Verify monthly 3PL invoices with internal data, trouble shoot for any discrepancies and process Pos accordingly
• Perform any other roles or duties assigned by the Manager, Operations, which is deemed reasonable, practical and logical.

Knowledge, Skills and Abilities:

Competencies

• Communication with others
• Manage relationship & diversity
• Planning and Organizing
• Analysis and problem solving
• Manage Business (Processes and Projects)
• Learning and self-development
• SAP AFS MM & SD module

Pre-requisite Knowledge / Skills

• Diploma in Logistics Management or related field
• Minimum 3 years work experience in supply chain/logistics operations, preferable with experience managing eCommerce industry. 
• PC literature, advance in MS Excel, excellent oral and written communication skills in English and local languages