Sr. Specialist GBS Global Process I2C

Purpose & Overall Relevance for the Organisation

GBS, the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business.

GBS prioritizes executing transitions, process and solution road maps. Implementing one service framework, performance measurements and GBS customer board. Furthermore, GBS is driving the implementation of robotics process automation (RPA).

It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model

The I2C stream is one of the streams that designs and implements end to end services & solutions as Global Process Owner (GPO). GPO team can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.

GBS Operations operate by executing Global Process Owner services and solutions.

I2C collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer.

Scope of I2C

• Credit and collection management
• Dispute management
• Cash application

Key Responsibilities and General Accountabilities

• Analyze, develop new and adjust existing, end to end processes/ services, standards or operational plans
• Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on I2C
• Implement process standardization, harmonization and automation
• Manage and execute process improvement initiatives on demand
• Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes
• Be a part of medium sized projects.
• Provide expertise for I2C areas in line with the latest taxonomy/GPD/ activity split, processes and technology towards operational and market finance teams
• Support to the definition of policies, accounting standards and guidelines for process improvement
• Ensure standardized data management processes and drive data quality improvement actions
• Support business process stakeholders on the analysis of processes, proposing relevant improvements and facilitating the successful implementation

Key Relationships

• GBS I2C Director
• Global GPO I2C & O2I
• Operational I2C Teams in Operations Centers
• GBS Global Governance
• Credit teams in Markets
• External system providers/ consulters
• External contacts/ corporates for knowledge sharing and trends

Knowledge, Skills and Abilities

• Understanding of GBS processes (I2C in particular)
• Reasonable exposure to process design, process mapping, improving process quality, process review and compliance
• Broad SAP knowledge
• Ability to apply continuous process improvement concepts and tools
• Willingness to travel
• High degree of customer orientation
• Fluent in English (verbal and written)
• Good communication skills and an international mindset
• Good analytical mindset
• Cross functional and cross GPO mindset

Requisite Education and Experience / Minimum Qualifications

• Degreein Business Administration or IT or related areas, or equivalent combinations of educations
• Minimum of 2 years of relevant work experience in finance functions, namely on I2C scope – credit, collection and dispute management, cash application