Sr Manager Retail Training North

Purpose & Overall Relevance for the Organization:

To provide the best learning service to own retail and franchise staff to empower them to consistently meet the retail standards

Key Responsibilities:

Business

• Provide training support to own retail and franchise team to drive retail business and consumer experience
• Offer training solutions to improve retail KPIs according to long term / short term retail needs.
• Develop and track training efficiency through retail KPIs as well as training KPIs
• Develop comprehensive training plans and programs to meet own retail and franchise staff learning needs

Stakeholder Management

• Partner with Retail Operation leaders to drive the retail performance
• Attend business meetings and provide training suggestions
• Coordinate with Retail Operations, Retail HR, Product Marketing and other relevant teams to get alignment and acquire the resources

Training Management

• Maintain and optimize retail training structure to ensure clustered learning curriculums fit business needs.
• Utilize proper learning methods to optimize learning experience
• Develop training KPIs and processes for evaluating training delivery quality and effectiveness

People Management

• Performance management to direct reports; review and evaluate performance
• Improve direct reports' capabilities on both soft skills and functional skills
• Encourage best practices share among team

Requisite Education and Experience / Minimum Qualifikation:

• At least 6-8 years' experience training development and delivery
• Experience with apparel retail or fast fashion is preferred

Competencies / Attributes

• Excellent project management skills
• Excellent communication/interpersonal skills
• Excellent leadership skills
• Customer-oriented
• Team player
• Able to multi-task
• Willing to change

Educational Background

• University degree or above

PC/Language/Other Skills

• English fluency and Mandarin fluency
• PC skills, knowledge of Microsoft products