Sr Lead, Creative Services

In short

The Creative Services Lead is responsible for building and managing the operational backbone of the marketing organization. This role ensures that Creative Operations runs on a clear, efficient, and scalable operating model, supported by the right systems, tools, processes, partner structures, and financial governance. By creating structure and maintaining control across budgets, vendors, and workflows, the role enables marketing and creative teams to execute with clarity, speed, and consistency.

Your Mission

• Establishing and maintaining a clear, scalable operating model for Creative Operations
• Overseeing external partner and vendor relationships, including onboarding and performance management
• Managing operational and production budgets with full financial oversight
• Ensuring consistent processes for purchase orders, budget tracking, and spend governance
• Implementing and optimizing tools and systems that support marketing operations at scale
• Operationalizing marketing plans into structured, executable workflows
• Creating clarity and control across resources, investments, and delivery timelines
• Continuously evolving the marketing operations ecosystem to improve efficiency and scalability

Your story

• 6+ years of experience in operations roles, preferably with strong understanding of the marketing ecosystem
• Knowledge of creative workflows, tools, and technologies, such as project management and resourcing platforms (e.g., Asana, Float, or similar)
• Understanding of external partner and vendor management across agencies, production, and operational suppliers
• Experience working with business spend management and procurement tools (e.g., Coupa or similar), including vendor onboarding and setup, purchase order creation, budget tracking, and overall spend management to support marketing and production operations
• Strong organizational and operational mindset, with ability to manage workflows, budgets, and multiple stakeholders in parallel

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.